Andrea McMann
Port Huron,MI
Summary
Ambitious Commercial Lines Account Manager highly skilled in managing high-value portfolios and fostering client retention. Proven leader with expertise in customer service illustrated across twenty years of experience. I have a passion for the client and deliver retention to the agency.
Overview
20
20
years of professional experience
Work History
Commerical Lines Account Manager
Stapleton Insurance Group
04.2018 - Current
- Enhanced customer satisfaction by efficiently managing commercial lines accounts and promptly addressing client inquiries.
- Streamlined policy renewals for timely processing, ensuring continuous coverage for clients.
- Negotiated competitive insurance rates with carriers, maximizing value for clients.
- Collaborated with underwriters to ensure accurate policy issuance and appropriate coverage levels.
- Processing endorsement requests from the client to the carrier.
- Marketing of accounts to multiple carriers
Commerical Lines Manager
Great Lakes Insurance Agency Of Michigan Inc.
04.2011 - 04.2018
- Enhanced client satisfaction by providing exceptional customer service and addressing complex insurance inquiries.
- Streamlined policy administration processes for increased efficiency and improved commercial lines management.
- Developed strong relationships with underwriters, ensuring accurate risk assessments and competitive pricing for clients.
- Negotiated favorable renewal terms, securing optimal coverage at the best possible rates for clients.
Commerical Lines Assistant
Willis Of Michigan Inc.
04.2004 - 03.2011
- Processing certificates of insurance and evidence of coverage.
- Following up with underwriting, audit processing, invoicing, and premium financing
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
Education
Associate of Arts -
St. Clair County Community College
Port Huron, MI05.2003
High School Diploma -
Port Huron Northern
Port Huron, MI06.1996
Skills
- Licensed Property & Casualty Producer MI & OH
- Account Management
- Document Management
- Policy analysis
- Marketing of accounts to multi commerical carriers
- Proficient in Microsoft Office Suite
Timeline
Commerical Lines Account Manager
Stapleton Insurance Group
04.2018 - Current
Commerical Lines Manager
Great Lakes Insurance Agency Of Michigan Inc.
04.2011 - 04.2018
Commerical Lines Assistant
Willis Of Michigan Inc.
04.2004 - 03.2011
Associate of Arts -
St. Clair County Community College
High School Diploma -
Port Huron Northern
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