Andrea Medina
Chula Vista,CA
Summary
Dynamic and results-driven professional with a proven track record at South Bay Community Services, adept in case management and group facilitation. Excelled in leadership roles, significantly enhancing program success and client satisfaction. Skilled in strategic planning and adaptability, with a commitment to improving client outcomes and operational efficiency.
Overview
9
9
years of professional experience
Work History
Program Specialist/Case Manager
South Bay Community Services
09.2023 - Current
- Received referrals for multiple programs and provided timely responses to families.
- Conducted thorough family well being assessments to identify which services and resources to connect each family to.
- Worked alongside other professionals to outline and implement program plans and objectives.
- Developed curriculum and facilitated a Leadership group weekly to allow youth to enhance multiple skills.
- Built strong relationships with external partners to secure resources and support necessary for program success.
- Managed time effectively to work with a caseload as well as complete program specialist duties.
- Maintained regular communication between departments via email and phone calls to coordinate program logistics.
- Attended multiple trainings to better understand families of diverse dynamics.
- Utilized specialized software called ETO to manage encounters with each client and their family as well as maintaining close oversight over youths progress.
- Facilitated outreach activities to build community awareness.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Monitored progress towards service plan goals.
- Implemented and developed programs to address poverty and inequality.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Reduced client wait times for service access by optimizing internal referral processes.
Personal Trainer
Bound Boxing Academy
01.2016 - Current
- Educated clients on proper boxing techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Assisted clients with personal fitness goals through realistic objectives.
- Designed specific workout systems for individual clients based on performance ability.
- Fostered a positive workout environment with upbeat energy and professional demeanor.
- Developed strong rapport with clients, resulting in increased retention rates and referrals for new business.
- Mentored amateur boxers, providing guidance on proper techniques and strategies to enhance their competitive edge.
- Collaborated with other trainers to establish best practices for coaching methods and client management.
- Hosted regular sparring sessions, allowing athletes to practice newly acquired skills in a controlled setting while gaining valuable experience against different fighting styles.
- Cultivated a supportive atmosphere within the gym, enabling boxers to reach their full potential both physically and mentally.
Beertender/Cafe Worker
The Dog Society
02.2022 - 08.2023
- Enhanced customer satisfaction by efficiently serving beer and offering pairing suggestions.
- Assisted in the setup of private events, accommodating specific client requests.
- Maintained a clean and organized bar environment for improved customer experience.
- Demonstrated adaptability during high volume periods, maintaining composure under pressure.
- Collaborated with fellow staff members to optimize workflow and service quality.
- Developed rapport with customers, fostering a friendly and loyal clientele base.
- Increased bar revenue with upselling techniques and promotion of special events.
- Facilitated teamwork among colleagues through effective communication strategies.
- Assisted in inventory management, ensuring adequate stock levels for smooth operations.
- Upheld a high standard of cleanliness by consistently sanitizing work areas and glassware.
- Ensured timely completion of opening or closing tasks based on assigned shifts.
- Promoted responsible alcohol consumption, adhering to local laws and regulations.
- Operated cash register accurately, managing transactions for seamless checkout process.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Obtained cash bank and stocked service bar to prepare for operation.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Produced food and drink products adhering to company quality and quantity standards.
Athlete
USA Boxing
12.2019 - 03.2021
- Developed strong mental resilience through rigorous training sessions, enabling peak performance during competitions.
- More than 15 time National Champion and have 2 gold medals from International tournaments.
- Olympic team athlete at 57kg
- Adapted quickly to changes in competition schedules or environments, demonstrating mental agility and composure under pressure.
- Balanced academic commitments with athletic pursuits, maintaining a high GPA while excelling in sports activities.
- Demonstrated strong leadership skills as a team captain, motivating teammates and fostering a supportive environment.
- Managed time effectively while traveling for matches, attending practice, and completing online classes.
- Displayed excellent sportsmanship, earning the respect of coaches, teammates, opponents, and officials alike.
- Attended all practices, meetings, and workouts on time.
- Maintained excellent physical conditioning through disciplined adherence to nutrition, exercise, and recovery plans.
- Communicated effectively with coaches, teammates, and officials to promote sportsmanship and ensure smooth event organization.
- Continuously set new personal records through disciplined goal-setting and a relentless pursuit of excellence.
- Enhanced team cohesion by organizing and participating in team-building activities.
- Collaborated with coaches to develop individualized training plans for optimal performance.
- Mentored junior athletes, providing guidance and support to nurture their development and confidence.
- Negotiated with sponsors and managed relationships to secure funding and equipment for team.
- Practiced with team on schedule and trained alone to enhance athletic abilities and contributions to team success.
- Monitored competitor activities to assess strategies and gain advantages in future matches.
- Promoted positive attitude and competitive spirit during training and gameplay.
Education
Bachelor of Science - Criminal Justice
San Diego State University
San Diego, CA05-2023
Skills
- Skill development
- Group facilitation
- Performance assessments
- Skill building
- Strategic planning
- Communication
- Time Management
- Customer Service
- Adaptability
- Computer Proficiency
- Leadership
- Active Listening
- Data confidentiality
- Client and family assessments
- Case management
- Youth advocacy
- Home visits
- Data entry software
- Goal setting
- Coping techniques
Timeline
Program Specialist/Case Manager
South Bay Community Services
09.2023 - Current
Beertender/Cafe Worker
The Dog Society
02.2022 - 08.2023
Athlete
USA Boxing
12.2019 - 03.2021
Personal Trainer
Bound Boxing Academy
01.2016 - Current
Bachelor of Science - Criminal Justice
San Diego State University
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