ANDREA MEJIA
The Bronx,NY
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
15
15
years of professional experience
Work History
Bilingual Customer Service Representative
THE LOOMIS COMPANY
Remote
04.2020 - 02.2023
- Ensure that Customers buy decisions armed with the right amount of information
- Analyze customers' complaints and recommend Solutions
- Discuss with customers on the telephone and provide information on the company's products and services
- Record or conversations with clients with details of inquiries or complaints and action steps that were taken
- Understand the company's insurance policies and products and be able to tell whether a policy covers a type of loss or not
- Forward all file claims to the appropriate department for handling and investigation
Seasonal Administrative Assistant
CITY OF NEW YORK PARKS & RECREATION
New York, USA
12.2013 - 02.2020
- Provide support to administrative office in performing general clerical tasks
- Operate multi-line phone system; assess needs, take messages and reroute calls
- Assist administrative/counseling staff in providing resume workshop services for clients
- Perform heavy data entry and computer file management
- Generate and submit supply orders; follow up on order status
Receptionist
PREGONES THEATER
Bronx, USA
12.2010 - 10.2013
- Operated office equipment such as fax machines, copiers, phone systems, and used computers for spreadsheet, word processing, database management, and other applications
- Answered telephones and gave information to callers, took messages, or transferred calls to appropriate individuals
- Set up and maintained paper and electronic filing system for records, correspondence, and other materials
- Answering high volume incoming calls, multi-tasking between emails
- Phone calls, and personally attending customers
Receptionist
OPPORTUNITY FOR A BETTER TOMORROW
Brooklyn, USA
05.2008 - 12.2010
- Consult clients to identify survey needs and specific requirements, such as special samples
- Analyzed data from surveys, old records, or case studies using statistical software
- Review, classify, and record surveys, data in preparation for computer analysis
- Set up and maintained paper and electronic filing system for records, correspondence, and other materials
Education
General Equivalency Diploma -
Skills
- Computer literacy
- Microsoft Word
- Microsoft Excel
- Microsoft Explorer
- Microsoft Outlook
- Clerical skills
- Typing 45 wpm
- Multi Line Phone Use
- Written Correspondence
- General office skills
- Reliable
- Scheduling
- Marketing, Sales
- Data entry
- Records
- Bookkeeping
- Consecutive interpretation
- Bilingual communication
- Customer service
Languages
Spanish
Professional
Timeline
Bilingual Customer Service Representative
THE LOOMIS COMPANY
04.2020 - 02.2023
Seasonal Administrative Assistant
CITY OF NEW YORK PARKS & RECREATION
12.2013 - 02.2020
Receptionist
PREGONES THEATER
12.2010 - 10.2013
Receptionist
OPPORTUNITY FOR A BETTER TOMORROW
05.2008 - 12.2010