Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
6
6
years of professional experience
Work History
Bilingual Customer Service Representative
Canadian Tire Financial Services
Welland, Ontario
06.2022 - Current
Educated customers on financial products and services offered by the company.
Collaborated with team members to improve service delivery and customer satisfaction.
Maintained up-to-date knowledge of promotions and policy changes for customers.
Documented customer interactions clearly in the company's database for future reference.
Displayed patience and understanding when dealing with difficult situations.
Utilized multiple computer systems to access customer accounts, process payments, update account status.
Ensured compliance with applicable laws and regulations related to customer service duties.
Stock Room Associate
Mark's Work Wearhouse
Welland, Ontario
06.2020 - 06.2022
Received and unloaded shipments, ensuring precise product placement.
Collaborated with sales staff to align stock levels with high-demand items.
Structured stockroom layout to enhance inventory accessibility.
Education
Bachelor of Sport Management - Sports Management (Honours)
Brock University
Thorold, ON
06-2026
BBA - Business Administration
Trent University
Peterborough, ON
09-2020
High School Diploma -
Ecole Secondaire Catholique Jean-Vanier
Welland, ON
06-2020
Skills
Customer service
Call escalation resolution
Effective communication
Team collaboration
Project management
Data entry
Inventory management
Financial literacy
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Timeline
Bilingual Customer Service Representative
Canadian Tire Financial Services
06.2022 - Current
Stock Room Associate
Mark's Work Wearhouse
06.2020 - 06.2022
Bachelor of Sport Management - Sports Management (Honours)