Andrea Mena
Hialeah
Summary
Dynamic Patient Hospitality Specialist with a proven track record at Baptist Health Urgent Care, enhancing guest satisfaction through exceptional customer service and effective communication. Skilled in front office operations and fluent in Spanish, I excel in creating collaborative environments that optimize patient experiences and drive operational success.
Compassionate and dedicated Registered Behavior Technician (RBT) with a strong passion for working with children and helping others. Committed to making a positive impact through behavior therapy and support. Eager to continue growing in the field of Applied Behavior Analysis (ABA), with long-term goals of advancing into pediatric care or becoming a Board Certified Behavior Analyst (BCBA). Brings enthusiasm, empathy, and a team-focused mindset to every role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Hospitality Specialist
Baptist Health Urgent Care
09.2022 - Current
- Assisted in managing guest inquiries and providing exceptional service.
- Supported team in coordinating events and ensuring smooth operations.
- Adapted to diverse customer needs, enhancing overall satisfaction.
- Gained knowledge of hospitality protocols and compliance standards.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Optimized patient support by establishing collaborative service environments through targeted operational initiatives.
- Developed and executed strategies to improve patient experience in hospitality settings.
Sales Representative
Michaels Arts and Crafts
09.2021 - 12.2021
- Developed strong customer relationships through effective communication and product knowledge.
- Executed sales strategies to meet and exceed monthly targets consistently.
- Trained new employees on customer service, money handling and organizing strategies.
Education
Pre Nursing
Miami Dade College
Hialeah, FL01-2026
City of Hialeah Educational Academy
Hialeah, FL06-2022
Skills
- Positive attitude
- Customer service
- Multitasking and organization
- Front office operations
- Check-in and Check-out procedures
- Customer support
- Payment transactions
- Communicating with clients
- Adaptability and dependability
- Language skills
- FLUENT IN SPANISH
- Hospitality and accommodation
Certification
CPR certified
Registered Behavioral Technician
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Hospitality Specialist
Baptist Health Urgent Care
09.2022 - Current
Sales Representative
Michaels Arts and Crafts
09.2021 - 12.2021
Pre Nursing
Miami Dade College
City of Hialeah Educational Academy
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