Andrea Mendez
Lone Tree,CO
Summary
With a proven track record at Sephora, I excel in theft prevention and fostering teamwork. My expertise spans CCTV monitoring, incident reporting, and enhancing retail operations. I've significantly contributed to security policy development and staff training, ensuring a safe shopping environment through meticulous surveillance and effective risk management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Loss Prevention Officer
Sephora
01.2022 - Current
- Completed incident reports and activity logs for accurate, current records.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Conducted daily store walk-throughs to identify potential security risks.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
Loss Prevention Officer
Nordstrom
01.2021 - 01.2022
- Completed incident reports and activity logs for accurate, current records.
- Conducted daily store walk-throughs to identify potential security risks.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Provided support during internal investigations, gathering evidence and documenting incidents thoroughly.
Sales Coordinator
Sephora
01.2017 - 01.2021
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
Sales Associate
Ulta Beauty Inc.
01.2018 - 01.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Education
GED -
Range View
Aurora Skills
- Theft prevention
- CCTV monitoring
- Incident reporting
- Investigations
- Surveillance techniques
- Detail-oriented
- Law enforcement collaboration
- Policy development
- Retail operations
- Critical thinking
- Staff training
- Fraud detection
- Conflict resolution
- Risk management
- Teamwork and collaboration
- Problem-solving
- Customer service
Certification
- Asset Protection Learning Program Certificate – Nordstrom Academy
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Loss Prevention Officer
Sephora
01.2022 - Current
Loss Prevention Officer
Nordstrom
01.2021 - 01.2022
Sales Associate
Ulta Beauty Inc.
01.2018 - 01.2019
Sales Coordinator
Sephora
01.2017 - 01.2021
GED -
Range View