Andrea Mendoza
Willits,Ca
Summary
To seek employment in a supportive workplace with an opportunity for advancement.
Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Case Manager II
NCO
10.2023 - 02.2025
- Acts as an advocate for and liaison between clients and other resource providers and organizations; collaborates with service providers, governmental and non-governmental agencies, and other organizations and businesses to coordinate client services
- Assist billing supervisor and coordinator in various tasks required for billing functions
- Upkeep of client records, data entry, reports, and charts
- Conducts a comprehensive, individualized, strengths-based, and culturally responsive review of each client's needs and related available resources
- Engages each client to cooperatively participate in developing, implementing, and reviewing individualized case/care plans
- Organizes and prepares information and reports for meetings, briefings, and conversations with clients, staff, and external partners
- Assists as needed in accessing, renewing, and restoring social and health-related benefits for qualified individuals
- Monitors client progress toward individual and family goals; promptly records relevant information using standardized forms and any approved/required client registries
Project Assistant II
NCO
04.2023 - 10.2023
- Perform public outreach and assist with regular and special projects as directed by supervisor.
- Administrative duties as assigned include filing and copying, receiving and tracking data, and retrieving or analyzing data.
- Make account deposits and keep track of the payments completed: cash, online, or checks.
- Assist in organizing meetings and events related to the Gardens project
- Maintains confidentiality regarding work information and client information
- Develops marketing and educational materials (Newsletters, flyers, articles, etc.), distributing program information and publicity to the community as needed
- Uses and maintains project management and contact management software
- Creates content for project websites and social media as necessary
- Completed multiple tasks simultaneously to optimize project completion.
- Maintained a high level of accuracy in all project documentation, ensuring consistency and clarity throughout the lifecycle of projects.
- Enhanced team communication by organizing and maintaining accurate documentation of meeting notes, action items, and follow-ups.
- Handled administrative duties, filing, and errands.
- Contributed to successful project outcomes by providing comprehensive administrative support to the team.
Paraprofessional Substitute
Ukiah Unified Schools
Ukiah, Ca
01.2021 - 01.2023
- Monitored a class of at least 20 students in after-school programs, class settings, and tutoring.
- Lead small groups of 6 students with learning activities
- Assisted with outreach for the coat drive, completing intakes, and screenings
- Stayed in compliance with documentation security and sensitive information
- Improved classroom management by consistently enforcing rules and maintaining a structured environment.
- Assisted lead teachers in preparing materials for instructional use, streamlining daily tasks while promoting efficiency.
- Contributed to a safe learning environment, monitoring students during non-instructional times and promptly addressing any concerns or issues.
Internship
Mendocino County Youth Project
03.2021 - 05.2021
- Leader in organizing the “Summer Kick Off Event 2021” by developing a plan, setting up the budget, planning the layout, and doing community outreach
- Maintain human services ethical standards as well as confidentiality
- Client and program compliance, Follow HIPAA regulations
- I attended many training sessions in youth harm reduction, trauma-informed care, and motivational interviewing
- Helped with creating content for the Instagram page
- Helped with outreach for events, as well as attended tabling events representing MCYP in a professional manner
- Attended weekly team meetings and participated in discussions
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Customer Service Representative
Savings Bank
01.2018 - 01.2020
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Educated customers on use of banking website and mobile apps.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Provided customer records, account statements and copies of checks.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
Cake Decorator
Safeway
01.2016 - 01.2018
- Collaborated with the baking team to ensure seamless production of cakes, resulting in increased efficiency.
- Prepared special creams and frostings for cakes and other dessert specialties.
- Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
Education
Associate Degree - Human Services
Mendocino College
Ukiah, CA01.2021
High School -
Ukiah High School
Ukiah, CA01.2012
Skills
- Bilingual communication in English and Spanish
- Ability to communicate verbally and in writing with individuals from diverse socio-economic and cultural backgrounds
- Works with empathy and a trauma-informed approach
- Cooperative, team player, and maintains a positive attitude in the workplace
- Cross collaboration with other agencies and the ability to communicate confidentially with appropriate Releases of Information
- Knowledge of HIPAA regulations
- 2 years of Case Management experience
Accomplishments
- Created a Microsoft Excel sheet for caseload tracking which is now still used at the agency.
Certification
- Mandated Reporter
- CPR/First Aid (Certificate is current)
- HIPAA training
- Motivational interviewing certified
- Harm reduction care certified
- Trauma-informed care certificate
- ROMA case management training (Southern New Hampshire University)
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Case Manager II
NCO
10.2023 - 02.2025
Project Assistant II
NCO
04.2023 - 10.2023
Internship
Mendocino County Youth Project
03.2021 - 05.2021
Paraprofessional Substitute
Ukiah Unified Schools
01.2021 - 01.2023
Customer Service Representative
Savings Bank
01.2018 - 01.2020
Cake Decorator
Safeway
01.2016 - 01.2018
Associate Degree - Human Services
Mendocino College
High School -
Ukiah High School
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