Andrea Mendoza
Acworth,Georgia
Summary
Customer-focused professional with experience delivering exceptional service in fast-paced, team-oriented environments. Skilled in building genuine customer relationships, communicating clearly and empathetically, resolving concerns, and adapting to changing needs. Experienced in training team members and supporting individuals with unique needs while maintaining professionalism under pressure. Bilingual in English and Spanish with fluent speaking, reading, and writing skills.
Overview
1
1
Language
7
7
years of professional experience
Work History
Lead Beauty Advisor
Sephora at Kohls
Acworth, Georgia
10.2023 - Current
- Deliver personalized, high-touch customer service by identifying individual needs, providing tailored product recommendations and education.
- Build strong relationships with returning clients and consistently receive positive feedback through customer surveys and direct recognition.
- Consistently exceed the store’s 50% Beauty Insider sign-up goal, currently achieving an 86% sign-up rate through effective customer engagement and communication.
- Train and support new Beauty Advisors, helping team members strengthen product knowledge and customer service skills.
- Resolve customer concerns with empathy, professionalism, and solution-focused communication.
Helpline Intern
National Alliance of Mental Illness
Atlanta, GA
01.2024 - 05.2024
- Responded to incoming helpline calls by actively listening to callers’ needs and identifying resources tailored to their individual circumstances.
- Conducted targeted research to identify appropriate support services by location, county, and type of assistance needed.
- Communicated resource information clearly and compassionately through phone conversations and personalized follow-up emails.
Counter Help
Panda Express
Acworth, Georgia
05.2019 - 10.2023
- Adapted quickly to changing business needs by rotating between the drive-thru, front counter, and register while maintaining efficient and friendly customer service.
- Provided accurate and professional service during high-volume periods while managing customer orders and payments.
- Collaborated with team members to maintain smooth operations in a fast-paced environment.
Education
Bachelor of Science - Psychology
Kennesaw State University
Kennesaw, GA05-2024
Skills
- Customer Service
- Relationship building
- Teamwork
- Adaptability
- Problem Solving
- Attention to Detail
- Training & Mentoring
Languages
Spanish
Native/ Bilingual
Timeline
Helpline Intern
National Alliance of Mental Illness
01.2024 - 05.2024
Lead Beauty Advisor
Sephora at Kohls
10.2023 - Current
Counter Help
Panda Express
05.2019 - 10.2023
Bachelor of Science - Psychology
Kennesaw State University