Serenity Pulido
Litchfield Park,AZ
Summary
Natural leader with a proven track record at Ulta, excelling in customer service and team involvement. Skilled in merchandising and inventory management, I enhance sales and drive my team through effective training and collaboration. Skilled in resolving customer inquiries and fostering a positive work culture, therefore driving an increase in customer satisfaction.
Overview
5
5
years of professional experience
Work History
Lead Beauty Advisor
Ulta
06.2023 - Current
- Assisted customers with product selection and application techniques.
- Educated clients on skincare routines and makeup application.
- Maintained cleanliness and organization of beauty displays and workstations.
- Provided exceptional customer service to enhance overall shopping experience.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Trained and mentored new beauty advisors, fostering a collaborative team environment.
- Collaborated with management to develop promotional strategies that increased customer traffic.
- Resolved customer inquiries and complaints effectively, enhancing overall satisfaction.
- Analyzed sales data to identify top-performing products and optimize merchandise assortment accordingly.
- Championed a positive work culture among team members by fostering open communication channels and encouraging collaboration.
Shift Leader
Crumbl Cookies
04.2022 - 06.2023
- Trained new staff on operational procedures and equipment usage for efficiency.
- Monitored inventory levels, placing orders to maintain supply continuity.
- Implemented process improvements that streamlined workflow and reduced downtime.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Holiday Sales Associate
Calvin Klein
11.2020 - 01.2022
- Assisted customers in product selection, enhancing shopping experience and driving sales.
- Maintained visual merchandising standards, ensuring appealing product displays and promotions.
- Collaborated with team members to achieve daily sales targets and inventory management goals.
- Implemented effective stock replenishment strategies to maintain optimal product availability.
- Greeted, welcomed and offered immediate assistance to store customers.
- Stocked seasonal displays with high-demand items and frequently replenished merchandise.
- Delivered outstanding service to customers to help locate items and access backorder options for hot products.
- Kept merchandise organized with regular recovery work.
Education
Bachelor of Arts - Forensic Psychology
Arizona State University
Tempe, AZ05-2026
Associate of Arts - Behavioral Sciences
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ05-2024
Skills
- Strong communication skills
- Exceptional customer service
- Team leadership
- Employee training and development
- Merchandising and display
- Inventory management expertise
- Conflict resolution strategies
- Cash handling experience
- Time management
- Customer service
- Attention to detail
- Multitasking and organization
Timeline
Lead Beauty Advisor
Ulta
06.2023 - Current
Shift Leader
Crumbl Cookies
04.2022 - 06.2023
Holiday Sales Associate
Calvin Klein
11.2020 - 01.2022
Bachelor of Arts - Forensic Psychology
Arizona State University
Associate of Arts - Behavioral Sciences
Maricopa Community Colleges, Estrella Mountain Community College
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