Melissa Zepeda
Livermore,CA
Summary
Dynamic Lead Beauty Advisor at Kohl's Sephora, recognized for enhancing customer satisfaction through personalized consultations and exceptional service. Proven team leader skilled in employee training and development, fostering collaboration. Adept at inventory management, ensuring product availability while staying ahead of market trends to drive sales growth.
Overview
8
8
years of professional experience
Work History
Lead Beauty Advisor
Kohl's Sephora
06.2023 - 03.2025
- Enhanced customer satisfaction by providing personalized consultations and recommending appropriate products.
- Championed a positive work culture among team members by fostering open communication channels and encouraging collaboration.
- Monitored competitor activity closely, staying informed of emerging trends in order to make well-informed recommendations for product line expansion.
- Maintained accurate inventory records, ensuring timely reordering of high-demand products to avoid stockouts.
Manager
Bare Minerals
07.2022 - 01.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Scanning, sorting incoming and outgoing stock
- Receiving, stocking and stacking
- Strong sense of time organization and urgency
- Preparing orders for shipment, complete all paperwork
Assistant Manager
Shiseido America, Bare Minerals Boutique
08.2017 - 06.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Scanning and sorting incoming stock
- Pulling packing and loading
- Organization skills
Education
High School Diploma -
Livermore High School
Livermore, CASkills
- Strong communication skills
- Exceptional customer service
- Team leadership
- Employee training and development
- Sorting incoming stock
- Strong sense of organization
- Client relationship building
- Merchandising
- Problem-solving abilities
- Inventory management
- Merchandise restocking
- Visual merchandising
- Product demonstrations
- Beauty routine advice
- Shipment management
Timeline
Lead Beauty Advisor
Kohl's Sephora
06.2023 - 03.2025
Manager
Bare Minerals
07.2022 - 01.2023
Assistant Manager
Shiseido America, Bare Minerals Boutique
08.2017 - 06.2022
High School Diploma -
Livermore High School