Trinity Rivera
Austin,TX
Summary
Offering genuine passion for beauty and exceptional customer service skills, eager to learn and grow in new dynamic fields. Very much a collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Lead Beauty Advisor
Sephora at Kohls
09.2023 - Current
- Championed a positive work culture among team members by fostering open communication channels and encouraging collaboration.
- Analyzed sales data to identify top-performing products and optimize merchandise assortment accordingly.
- Created visually appealing displays showcasing the latest beauty trends, capturing customer interest and driving sales growth.
- Collaborated with store management to organize special events that promoted new product launches.
- Provided excellent after-sales support by following up with customers on their purchases, confirming satisfaction levels, and addressing any concerns promptly.
Early Childhood Educator Assistant
Children's Courtyard
03.2023 - 06.2023
- Supported early language development through storytelling, reading books, and engaging children in interactive conversations.
- Managed daily routines efficiently, ensuring smooth transitions between different activities throughout the day without any loss of instructional time.
- Created a nurturing and safe environment for children to grow emotionally, socially, and academically.
- Enhanced children''s learning experiences by incorporating engaging play activities and age-appropriate educational materials.
Retention Specialist
Spectrum
09.2022 - 03.2023
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
Manager on Duty
Taco Bell
10.2020 - 10.2022
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Retail Sales Associate
Kohl's
05.2018 - 08.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
Cosmetology License - Cosmetology
Central Texas Beauty College
Round Rock, TX12-2023
High School Diploma -
John B Connally
Austin, TX06-2018
Skills
- Strong communication skills
- Exceptional customer service
- Team leadership
- Employee training and development
- Health and hygiene
- Classroom organization
- Emotional support
- Staff training and development
- Scheduling proficiency
Timeline
Lead Beauty Advisor
Sephora at Kohls
09.2023 - Current
Early Childhood Educator Assistant
Children's Courtyard
03.2023 - 06.2023
Retention Specialist
Spectrum
09.2022 - 03.2023
Manager on Duty
Taco Bell
10.2020 - 10.2022
Retail Sales Associate
Kohl's
05.2018 - 08.2020
Cosmetology License - Cosmetology
Central Texas Beauty College
High School Diploma -
John B Connally
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