ANDREA MILES, MSN, RN
Arlington,TX
Summary
Dynamic and results-driven Registered Nurse with over 20 years of combined experience in nursing and healthcare IT. Adept at working with diverse populations. Skilled in patient care management, staying updated with AHA coding and reporting guidelines; understanding of Medicare Part A&B, knowledge of disease pathophysiology, drug utilization, and MS-DRG classification. Vast understanding of documentation strategies and improvement opportunities. Passionate about empowering patients, enhancing patient care satisfaction, and streamlining safety protocols for comprehensive patient care.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Field Registered Nurse
Applesoft Homecare Services LLC
2021.12 - Current
- Admit, discharge, recertify, and resume care for outpatient homecare service
- Perform patient assessments, coordinate care, execute plan of care, supervise field LVN.
Trainer
ALKU LLC
2024.04 - 2024.05
- Go Live Support for Epic- opTime, ClinDoc, Cadence, and Ambulatory
- Worked directly with the end-user in the perioperative department, implementing the above applications.
Healthcare IT Consultant
RN Contractor
2010.03 - 2024.05
- Provide end-user (Providers and nurses) conversion support for various EMR systems (EPIC, Cerner, Soarian, McKesson) in hospitals and clinics at various locations.
Certified Trainer
McKesson iKnowMed G2 (Oncology)
2022.09 - 2024.03
- Certified trainer in all parts of the Mckesson EMR G2 program
- Main project is supporting Texas Oncology Providers, Nurses and Scheduling staff with Training from G1 to G2.
Telephonic Case Manager
Health Direct, Inc for AIG
2018.10 - 2020.07
- Initial contacts/interviews, Assessment, planning, facilitation and advocacy for options and services to meet an injured worker's health and return-to-work needs through communication and available resources to promote quality cost-effective outcomes.
Healthcare IT Consultant
Ambulatory Hills Physicians Group
2018.08 - 2018.10
- Provided classroom training for physician, nurses and non-clinical users curriculum development
- Provided Implementation support during go-lives at each facility covering all EPIC modules.
Case Manager, RN
Aetna
2017.02 - 2017.05
- Conduct comprehensive member assessments
- Apply clinical judgment to incorporate strategies to decrease risk factors and barriers impacting care planning and resolution.
RN Assessor (Part-Time)
ComforCare
- 2017.02
- Travels to members' houses to conduct a thorough assessment of Medicaid and Medicare patient population, as well as the living environment.
Staff RN
Denver Health Medical Center
2003.02 - 2013.02
- Assigned to one of five Med/Surg/Oncology/Ortho units and played a key role on interdisciplinary team of Physicians, RNs, Social Workers, and Various Therapists.
Education
Masters of Science in Nursing -
University of Phoenix
Dallas, TXMaster's in Business Administration -
University of Phoenix
Dallas, TXBachelor's Degree in Nursing -
Metropolitan State College
Denver, COSkills
- Licensed Registered Nurse with Multistate license
- 10 years experience in training and ATE support for multiple EMR/EHR programs as a clinical nurse and IT Consultant (Epic, Cerner, iKnowMed, Soarian)
- 4 years of recent experience, traveling to members' homes, managing care for adult and geriatric population, and to perform intake assessments based on needs of members and their Insurance
- Experience performing assessments with dual eligible patients
- Experience with oncology and behavioral health population working over 10 years at Denver Health Medical Center, assessing patients physical and psychological conditions on an ongoing basis throughout the continuum of care
- High level of autonomy, time management
- Excellent organizational, written, and verbal communication
- Proficient in critical thinking, problem-solving, and deductive reasoning
- Capable of maintaining comprehensive auditing and monitoring
- Proficient in various PC programs (Word, Excel, etc)
- Insurance, managed care, worker's compensation
- Complex case management and chronic disease management
- State mandated guidelines for several states
- Evidence based medicine guidelines/criteria/HIPPA
- Home Health Care
- Medical records management, data collection, patient assessments and treatment planning
Certification
- Licensed Registered Nurse, Multistate, Clear and Active, RN #848254
- Certified Death Doula
- McKesson iKnowMed Generation 2 Certified
References
Upon request
Timeline
Trainer
ALKU LLC
2024.04 - 2024.05
Certified Trainer
McKesson iKnowMed G2 (Oncology)
2022.09 - 2024.03
Field Registered Nurse
Applesoft Homecare Services LLC
2021.12 - Current
Telephonic Case Manager
Health Direct, Inc for AIG
2018.10 - 2020.07
Healthcare IT Consultant
Ambulatory Hills Physicians Group
2018.08 - 2018.10
Case Manager, RN
Aetna
2017.02 - 2017.05
Healthcare IT Consultant
RN Contractor
2010.03 - 2024.05
Staff RN
Denver Health Medical Center
2003.02 - 2013.02
- Licensed Registered Nurse, Multistate, Clear and Active, RN #848254
- Certified Death Doula
- McKesson iKnowMed Generation 2 Certified
RN Assessor (Part-Time)
ComforCare
- 2017.02
Masters of Science in Nursing -
University of Phoenix
Master's in Business Administration -
University of Phoenix
Bachelor's Degree in Nursing -
Metropolitan State College
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