Andrea Miller
Cedar City,UT
Summary
Self-starting Operations Manager offering high-level experience in supervision of young women in the beauty industry. Adept at directing work and fostering teamwork. Successful at coaching team to meet goals. My key strengths are from being well organized and following a formula for success. I am attentive to detail and vigilant in setting and achieving goals
Overview
13
13
years of professional experience
Work History
Principal Esthetician
Hawaii Threading
11.2017 - 01.2023
- Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
- Enhanced spa revenue through upselling additional services and retail products during consultations.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Managed cross-functional teams for successful project completion and timely delivery.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
Public Assistance Eligibility Specialist
State Of Alaska
02.2013 - 01.2015
- Streamlined the eligibility determination process by implementing case management best practices and accurate documentation.
- Improved client satisfaction with timely and thorough communication regarding their cases, including updates on application status.
- Increased efficiency by conducting comprehensive assessments of applicant''s financial resources, living arrangements, and other relevant factors.
- Enhanced program integrity by diligently verifying the accuracy of client information through various databases and third-party sources.
- Reduced processing time for applications by consistently meeting deadlines and prioritizing tasks effectively.
- Collaborated with community partners to identify additional resources for clients in need, resulting in more comprehensive support services.
- Maintained up-to-date knowledge of federal, state, and local regulations governing public assistance programs to ensure compliance in all aspects of service delivery.
Counter Manager MAC Cosmetics
MAC Cosmetics
03.2010 - 02.2012
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Achieved sales goals through effective communication and demonstration of products.
- Managed inventory to ensure adequate stock levels and timely replenishment.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Collaborated with team members to improve overall store performance and achieve targets.
- Conducted regular staff training sessions for product knowledge and sales techniques.
- Implemented visual merchandising strategies to attract customers and promote featured products.
- Analyzed sales trends to make informed decisions on promotional activities and product offerings.
Education
Associate of Arts -
International School of Beauty
Waikiki, HiSkills
- Management
- Training
- Reports
- Consultative Sales Strategies
- Client Needs Assessment
- Team Collaboration
Timeline
Principal Esthetician
Hawaii Threading
11.2017 - 01.2023
Public Assistance Eligibility Specialist
State Of Alaska
02.2013 - 01.2015
Counter Manager MAC Cosmetics
MAC Cosmetics
03.2010 - 02.2012
Associate of Arts -
International School of Beauty