ANDREA MIRVILLE
The Cigna Group
Orlando,USA
8
years of professional experience
Experienced healthcare administrative professional with over 6 years of experience in patient services, scheduling, insurance verification, customer support, and medical office operations. Proven ability to manage high call volumes, coordinate appointments, verify insurance eligibility, process payments, and provide exceptional patient service. Strong communication, organizational, and problem-solving skills with proficiency in Microsoft Office Suite and healthcare administration systems.
Work History
Remote Patient Care Advocate
2 Years 6 Months- Facilitated resolution of benefit-related inquiries for providers and patients through effective call management.
- Informed members on health plan coverage, prescription costs, and formulary options to enhance understanding of benefits.
- Verified insurance eligibility and coverage details.
- Updated patient demographic information and maintained accurate records.
- Processed member payments and documented account activity.
- Provided outstanding customer service by adhering to quality standards and achieving productivity goals.
Patient Service Representative
1 Year 3 Months- Assisted patients with scheduling and resolving healthcare-related inquiries to enhance patient experience.
- Verified insurance benefits and eligibility information.
- Managed inbound calls from patients and providers to provide clear medical cost estimates.
- Ensured confidentiality and accuracy in handling patient information to uphold trust and compliance.
Front Desk Receptionist
6 Months- Greeted and checked in patients, ensuring a welcoming experience and professional customer service.
- Collected payments and processed patient documentation, facilitating smooth transactions and compliance.
- Verified insurance benefits and eligibility, enabling efficient patient care and reducing delays.
- Maintained patient records and ensured accurate data entry.
- Assisted patients with chiropractic equipment and treatment preparation.
Receptionist
8 Months- Scheduled appointments and coordinated patient visits to ensure smooth office operations.
- Verified insurance coverage and obtained required documentation.
- Processed payments and managed front-office administrative tasks to maintain efficient workflow.
- Performed data entry and assisted with daily office closing procedures.
Radiology Scheduler
1 Year 4 Months- Scheduled radiology procedures and diagnostic imaging appointments to optimize patient flow and resource allocation.
- Verified patient demographics, insurance information, and physician orders.
- Coordinated with medical offices to obtain necessary documentation, ensuring timely preparation for patient procedures.
- Provided patients with pre-procedure instructions and appointment updates, enhancing patient understanding and reducing no-show rates.
- Coordinated with medical offices to obtain necessary documentation.
Education
Currently Enrolled
High School Diploma
Skills
Patient Scheduling & Appointment Coordination
Insurance Verification & Eligibility Review
Healthcare Customer Service
Medical Records Management
Data Entry & Documentation
Microsoft Office Suite (Word
Excel
Outlook
PowerPoint)
Payment Processing & Collections
Front Desk Operations
Call Center Support
Multitasking & Organization
HIPAA Compliance
Communication & Problem Solving
ADDITIONAL INFORMATION
- Authorized to work in the United States for any employer
- Willing to relocate
Timeline
Remote Patient Care Advocate
The Cigna Group
04.2023 - 10.2025Read More
Patient Service Representative
Orlando Health
07.2021 - 10.2022Read More
Front Desk Receptionist
Affinity Med & Spa
10.2020 - 04.2021Read More
Receptionist
Orlando Orthopedic Center
07.2019 - 03.2020Read More
Radiology Scheduler
Florida Hospital (AdventHealth)
02.2018 - 06.2019Read More
Wekiva High School
High School Diploma
Read More
Valencia College
Read More