Andrea M. Koppenstein
Scottsdale,AZ
Summary
Seeking a remote DE Mortgage Underwriter position. DE Certified Mortgage Loan Underwriter with over 20 plus years of extensive real estate transaction knowledge. This includes title clearing, closings and fundings. Credit Union mortgage department processing, underwriting, funding, shipping, post-closing and servicing. Construction loan processing, underwriting, and funding. Builder approvals, servicing and escrow holdbacks. I am currently working as a Special Claim Handler for a specialized unit at State Farm Insurance.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Property Claim Adjuster
State Farm Insurance
04.2023 - Current
- Licensed in the state of WA, CA, FL, TX, HI, CT, DE, KY, LA, NH, NC, OK, RI, SC , VT
- Review property claims damages to structure and personal property items caused by fire or water
- Prepare and process claim reports, investigate, evaluate, and settle insurance claims
- Work with vendors, review water mitigation and repair estimates
- Negotiate settlement and authorize payments
- Gather information from various sources, review police and fire department reports, interview claimants, and witnesses
- Analyze complex information from different sources, examine claim liability, prepare, and process reports
- Create settlement and denial statements
- Determine whether the insured's policy covers the claimed loss and decide the appropriate amount the company should pay out
- Ensure that claims are not fraudulent
- Follow strict company and state guidelines
- Advanced knowledge in ECS, Xactimate and XACTContents programs
Government Mortgage Underwriter
Freedom Mortgage
05.2020 - 11.2022
- Managed a daily pipeline of 20-30 new FHA Streamlines and VA IRRLS loans per day
- Analyzed income, asset and credit documents on VA 'full doc' loans
- Reviewed tax returns, profit and loss sheet, cash flow analysis for self-employed borrower Utilized DE and LP automated underwriting systems to make credit recommendations
- Performed timely reviews of 'conditioned' loans
- Maintained quality and productions standards
- Ensured that specifications of the property and terms of the loan meets company, investor and Fannie Mae guidelines
- Top producer with high quality scores
- Continued education to maintain knowledge of FHA/ VA, Fannie Mae and Freddie Mac guidelines
- Experienced user of WEBLGY, FHA connections, Sagent, BPM and EDMS programs
- Selected and worked on special projects such as 'Tiger Team'
- Approval authority $1,000,000
- Reason for leaving: Companywide layoffs
Mortgage Loan Technician III, DE Underwriter
Global Credit Union
01.2017 - 05.2020
- Worked in all areas in the mortgage department
- Assisted loan officers with loan applications and preapprovals
- Processed and underwrote loans, worked with escrow agents to get loans ready for docs and funding
- Assisted with post closings and shipping loans to investor
- Paid VA fundings fees and registered loans on MERS
- As team lead trained staff, helped develop successful 'workflow', created checklists, processes, and procedures
- Reviewed and audited loan applications to assure all supporting documents were sufficient and meet company and investor guidelines
- Checked loans for accuracy and completeness and made sure the process is consistent
- Reviewed title reports and appraisals, income and asset documentations, tax returns and credit reports
- Manual underwriting, DU and LP automated underwriting system
- Encompass Broker Edition, Blitz docs
- Vast knowledge of Conventional, VA, FHA and bond loans as well as Manufactured Home, shop homes, land and construction loans process, policies and guidelines
- Reason for leaving - relocation to Arizona
Real Estate Closer II and Post Production Specialist
Spokane Teachers Credit Union
11.2010 - 01.2017
- Performed many different duties and served as Department Support
- This included fundings, mortgage loan shipper, processed escrow holdbacks and managed all construction loan processing and construction loan administration
- Reviewed and evaluated mortgage loans documents for accuracy
- Timely resolved any outstanding conditions and any funding issues
- On purchase transactions worked closely with underwriting, Real Estate agents and escrow officers to ensure closing date were met as per purchase and sale agreement
- Audited loan packages prior to deliver to Guild Mortgage/ Investor
- Ensured timely payment of VA fundings fee and loan registry in MERS
- Managed entire draw process for residential construction loans
- Closely worked with builders and appraisers and coordinated loan advances
- Reviewed loan agreements, construction contracts, cost budgets and schedules etc
- Monitored progress of construction phase and coordinated loan advances as 442's and invoices were submitted
- Balanced Construction Loan GL and worked closely with accounting department
- Upon completion prepared and collected any final construction related documentation, final occupancy, final 442, final invoices and any lien release
- Also managed, monitored, and disbursed all escrow holdbacks following established department and investor guidelines
- Assisted with various other tasks when needed: escrow analysis, payment of insurance and county taxes
- Prepared loan documents coordinated fundings and recordings
- Helped with investor reporting, created procedures, and assisted with training
- Reason for leaving: Global Credit Union offered an Underwriting position
Real Estate Closer/ Processor and Funder
Inland Professional Title & Escrow / Transnation Title
07.2000 - 11.2010
- Helped customers through the loan closing process
- Prepare state and federal legal documents related to a residential real estate transaction
- Prepared written escrow agreements in accordance with Purchase and Sales agreement and lender provided escrow instruction
- Assisted with title clearing, collected payments, maintained communication with all parties involved to assure timely closing
- Trained and assigned tasks as necessary
- Worked directly with the sales department to help build and maintain relations ships with lenders and real estate agents
- Reason for leaving: STCU offered me a Funder position
Education
Bachelor of Arts - English Language
Cambridge University
Cambridge , England12.1995
Skills
- FHA DE certified mortgage underwriter 5 years
- FHA, VA, Conventional, Manufactured homes, Construction loans, land loans, shop homes, bond loans, refinance and purchase transactions
- Primary residence, second homes and investment properties
- Proficient with W2, bonus, commission, and self-employment income calculations
- LP, AUS and manual underwriting
- Reliable, flexible, goal- and people-oriented
- Excellent written and verbal communication skills
- Strong organization and analytical skills
- Outstanding customer service and team player
- Positive, Self-starter, self-managed Able to work on multiple tasks and projects
- Able to work independently with minimal supervision
- Professional Certificate in Foundations of Project Management
- Advance knowledge of Microsoft Office (Teams, Excel, One Note, Word and PowerPoint)
Accomplishments
- FHA, Direct Endorsement (DE), 12/01/19
- Professional Certificate in Foundation of Project Management
- AA Degree from Cambridge University, England, UK
- Licensed Insurance Adjuster in 15 states
References
Available upon request
Certification
DE
Project Management
Languages
Hungarian
Native or Bilingual
Timeline
Property Claim Adjuster
State Farm Insurance
04.2023 - Current
Government Mortgage Underwriter
Freedom Mortgage
05.2020 - 11.2022
Mortgage Loan Technician III, DE Underwriter
Global Credit Union
01.2017 - 05.2020
Real Estate Closer II and Post Production Specialist
Spokane Teachers Credit Union
11.2010 - 01.2017
Real Estate Closer/ Processor and Funder
Inland Professional Title & Escrow / Transnation Title
07.2000 - 11.2010
Bachelor of Arts - English Language
Cambridge University