Jennifer Janes
Wayland,MI
Summary
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems. Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.
Overview
22
22
years of professional experience
Work History
Property Claim Adjuster
Farmers Insurance
11.2012 - Current
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Prepared summaries of damage, payments, and policy coverage.
- Researched and analyzed policy contracts to verify proper payment of claims.
Insurance Contents Claim Specialist
Farmers Insurance Company
04.2016 - 11.2018
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Followed up with customers on unresolved issues.
- Evaluated and settled complex insurance claims in strict timeframes.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
Quality Assurance Analyst
Farmers Insurance Company
11.2012 - 04.2016
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Mentored and coached team members on QA topics and strategies.
- Organized and maintained work environment to allow for maximum productivity.
- Fixed identified issues to improve workflows.
Store Manager
Crazy 8
11.2010 - 11.2012
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Specialty Sales Assistant Store Manager
Home Depot
11.2001 - 10.2008
- Compiled Sales and Productivity reports to help senior leaders effectively plan business direction and operational strategies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Education
High School Diploma -
Linden High School
Linden, MINo Degree - Human Resource Management
Ashford University
Skills
- Proficient in
- Microsoft Office, Excel, and PowerPoint
- Familiar with Fraud Statutes
- Investigate Property Damage
- Strong Communication and Interpersonal Skills
- Estimate Repair Costs
- Xactimate Specialist
- Claims File Management Processes
- Property Adjusting
- Settlement Management
Timeline
Insurance Contents Claim Specialist
Farmers Insurance Company
04.2016 - 11.2018
Property Claim Adjuster
Farmers Insurance
11.2012 - Current
Quality Assurance Analyst
Farmers Insurance Company
11.2012 - 04.2016
Store Manager
Crazy 8
11.2010 - 11.2012
Specialty Sales Assistant Store Manager
Home Depot
11.2001 - 10.2008
High School Diploma -
Linden High School
No Degree - Human Resource Management
Ashford University