Takeisha Baldwin
Orlando,FL
Summary
Over ten years combination of customer servicer and insurance experience as a account Manager and claims adjuster. Efficient and detail-oriented with competent problem solving and decision-making capabilities in all aspects of insurance processing. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
12
12
years of professional experience
Work History
Property Claim Adjuster
Best Solutions Firm
01.2022 - Current
- Collaborate with senior claims specialists to fix 10+ historically overdue claims while determining company liability.
- Attained a 97% accuracy rate in claim processing, reducing costly errors and rework.
- Manage claims in various jurisdictions including FL, GA, KY, OK, NM, AZ, MS, OH, NC, SC and KY
- Input claims information and create up to the minute reports on claims status, current reserves, payment amounts or any other information important to our client.
- Managed high caseloads effectively by prioritizing tasks based on complexity and urgency of claims.
Claim Adjuster - Medical Only
AmTrust Financial
12.2023 - 03.2024
- Address and respond to workers compensation claims concerns in pleasant manner while managing 300+ calls per month, while determining compensability and benefits due, monitors reserve accuracy, and files necessary documentation with state agency.
- Establishes medical reserves, approves medical bills and reviews/requests medical records
- Review new files to determine the current status of injury claim and to develop a plan of action.
- Establishes medical reserves, approves medical bills, and reviews/requests medical records, while documenting all correspondence, reports, and discussions in claim file notes.
Account Manager
Booking Holdings
01.2012 - 08.2019
- Overhauled client onboarding processes which improved client engagement by 55%.
- Serviced accounts regularly yo effectively upsell and cross-sell core and peripheral products identified opportunities for existing clients to expand their utilization of our product resulting in 45% revenue growth quarterly.
- Achieved monthly sales target consistently by pursuing new business every day. market grew over 30% quarterly through effective sales strategy and business planning resulting in over 1.2.M in revenue.
Education
Valencia College
Orlando, FL09.2024
Skills
- Claims Processing
- Analytical-minded
- Policy Interpretation
- Damage Assessment
- Customer RMA management
- Insurance policy knowledge
Timeline
Claim Adjuster - Medical Only
AmTrust Financial
12.2023 - 03.2024
Property Claim Adjuster
Best Solutions Firm
01.2022 - Current
Account Manager
Booking Holdings
01.2012 - 08.2019
Valencia College
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