Alexandria Horton
Katy,TX
Summary
Results-driven insurance professional with comprehensive experience in handling property claims. Exceptional ability to assess, investigate, and settle claims efficiently while maintaining high standards. Strong team player, known for adaptability and reliability under changing conditions. Skilled in communication, negotiation, and conflict resolution, with focus on delivering optimal outcomes.
Overview
7
7
years of professional experience
Work History
Property Claim Adjuster
Assurant
04.2023 - Current
- Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
- Achieved timely resolution of property claims by investigating, evaluating, and settling a variety of cases.
- Prepared reports of findings of investigations.
- Improved overall department performance metrics by consistently meeting or exceeding goals related to cycle time, productivity levels, and customer satisfaction ratings.
- Reduced company expenses by accurately determining coverage and negotiating cost-effective settlements with policyholders.
Property Claims Adjuster
Southwest Adjusters
01.2018 - 03.2023
- Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
- Achieved timely resolution of property claims by investigating, evaluating, and settling a variety of cases.
- Prepared reports of findings of investigations.
- Improved overall department performance metrics by consistently meeting or exceeding goals related to cycle time, productivity levels, and customer satisfaction ratings.
- Reduced company expenses by accurately determining coverage and negotiating cost-effective settlements with policyholders.
Education
Finance
University of Houston Down
Houston, TXSkills
- Customer service
- Attention to detail
- Effective communication
- Claims processing
- Claims investigation
- Excellent time management skills
- Analytical-minded
- Decision-making
- MS office
- Problem-solving abilities
- Verbal and written communication
- Salesforce
- Xactimate
Licenses
All Lines Adjuster - Texas
Timeline
Property Claim Adjuster
Assurant
04.2023 - Current
Property Claims Adjuster
Southwest Adjusters
01.2018 - 03.2023
Finance
University of Houston Down