Anthony Harris
Lithonia,GA
Summary
Results-driven professional with dual advanced degrees in Business Administration and Cybersecurity, complemented by extensive experience in claims adjustment, payroll operations, financial services, and client management. Proven ability to manage complex investigations, ensure regulatory compliance, optimize processes, and deliver exceptional customer service across high-stakes industries. Combines analytical rigor with strong communication skills to drive efficiency and resolve critical business challenges.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Claim Specialist (Adjuster) – Fire Property / Auto Injury
State Farm
02.2025 - Current
- Investigate, evaluate, and settle property and auto injury claims, determining coverage, liability, and damages in compliance with insurance regulations.
- Manage high-volume claim queues in fast-paced call center environments while delivering personalized service through multiple channels.
- Negotiate settlements, process claim payments, and handle litigation-related activities, including lawsuits and attorney coordination.
- Utilize Xactimate, XactAnalysis, Eagleview, and Hover Reports for property assessments; hold Florida Designated Home State Adjuster License (#G224595).
Account Manager
ADP
07.2021 - 09.2023
- Managed end-to-end client lifecycle, including onboarding, system setup, payroll processing, and technical issue resolution for multi-state clients.
- Served as subject matter expert, providing training, support, and proactive client retention through quarterly reviews and onsite visits.
- Led client-level projects involving mergers/acquisitions, regulatory compliance updates, and process improvements.
Payroll Specialist
Cleveland Electric
12.2018 - 11.2019
- Processed payroll for 1,500+ union and non-union employees using ADP Workforce Now, ensuring tax compliance and accurate reporting.
- Managed union compliance, certified payroll reports, and resolved complex payroll issues including garnishments and tax levies.
- Streamlined payroll operations by developing proactive processes and maintaining confidential employee data.
Payroll Service Representative (Contract)
ADP
03.2018 - 07.2018
- Processed multi-frequency payroll via ADP platforms and provided first-level support for payroll, tax, and system-related inquiries.
- Collaborated cross-functionally to resolve complex client issues and supported team mentorship and retention efforts.
Mortgage Collector / Loss Mitigation Specialist
Homebridge Financial Services
06.2017 - 02.2018
- Managed delinquent mortgage accounts, negotiated payment solutions, and conducted skip-tracing investigations.
- Reviewed loss mitigation packages, ensured compliance with investor guidelines, and coordinated borrower communications and document management.
Transaction Coordinator / Payroll Support Specialist
Resurgent Capital Services
12.2011 - 06.2016
- Provided technical support for payroll and HR systems, configured system setups, and resolved compliance and pay practice inquiries.
- Managed billing, collections, account reconciliations, and recovery processes while maintaining accurate financial records.
Education
Master of Arts - Global Security (Cybersecurity)
Arizona State University
Tempe, AZ05-2026
Master of Business Administration - undefined
Mercer University
Atlanta, GA05-2024
Bachelor of Business Administration - undefined
Mercer University
Atlanta, GA05-2021
Associate in General Business - undefined
Piedmont Technical College
Atlanta, GA05-2011
Skills
- Claims Investigation & Settlement
- Regulatory & Compliance Management
- Payroll Processing & Tax Compliance
- Client Relationship & Account Management
- Process Optimization & Project Coordination
- Cross-Functional Collaboration
- Data Analysis & Reporting
- Negotiation & Conflict Resolution
- Liability denials
- Negotiation leadership
- Settlement coordination
- Medical terminology
- Proficient in [software]
- Billing software
- Financial transactions
- Patient contact
- Client interviews
- Payment and investigation escalations
- Database management
- Account management software
- Microsoft office
- Data entry software
- Google suite proficiency
- Account management
Certification
- Florida Designated Home State Adjuster (General - All Lines #G224595)
- Certifications in Xactimate, XactAnalysis, XactContents
Interests
Singing, Traveling, Poetry, Meditation
MILITARY SERVICE
- U.S. Air Force Reserve, Dobbins ARB, GA | 12/2009 – 12/2015
- Services Apprentice
ADDITIONAL INFORMATION
Technical Skills: ADP Workforce Now, TotalSource, Xactimate, Eagleview, Hover, Microsoft Dynamics, BlitzDocs/Tempo
Timeline
Claim Specialist (Adjuster) – Fire Property / Auto Injury
State Farm
02.2025 - Current
Account Manager
ADP
07.2021 - 09.2023
Payroll Specialist
Cleveland Electric
12.2018 - 11.2019
Payroll Service Representative (Contract)
ADP
03.2018 - 07.2018
Mortgage Collector / Loss Mitigation Specialist
Homebridge Financial Services
06.2017 - 02.2018
Transaction Coordinator / Payroll Support Specialist
Resurgent Capital Services
12.2011 - 06.2016
Master of Business Administration - undefined
Mercer University
Bachelor of Business Administration - undefined
Mercer University
Associate in General Business - undefined
Piedmont Technical College
Master of Arts - Global Security (Cybersecurity)
Arizona State University