Karina Dick
Westerville
Summary
With over a decade of professional experience, I specialize in auto injury and litigation claims, delivering high-quality customer service and effective claims management at State Farm. My mission aligns with fostering trust and providing resolution for policyholders with complex cases. Leveraging a strong background in claims analysis and negotiation, I contribute to maintaining organizational excellence and ensuring client satisfaction.
Overview
11
11
years of professional experience
Work History
Auto Injury Claim Specialist
State Farm
01.2023 - Current
- Analyze liability, damages, and medical treatment to assess exposure, negotiate settlements, and advocate for the organization’s position during mediations. Manage high-severity claims with attention to cycle time, quality, and service. Collaborate with teams to ensure optimal outcomes for both the company and clients. Licensed in five states, enhancing my ability to handle diverse claims across regions.
High-Net-Worth Housing Specialist
Assured Relocation
01.2016 - 12.2022
- Help facilitate temporary accommodations for high-net-worth families who have experienced property losses through their insurance companies. Work directly with the families, landlords, and insurance adjusters to manage current housing placements and provide white-dash-glove service. Provide claim support for multiple claim representatives. Duties include: multiple-party phone calls, high levels of customer service, managing housing extensions, calculating ALE, providing accurate notice to vacate, scheduling vendors, processing damages and security deposits, etc.
PCIO Member Care Rep II
Nationwide Insurance
03.2015 - 12.2015
- Responsible for handling inbound calls of moderate complexity regarding insurance policies from policyholders, agents, third parties, and business partners. Complete and process all necessary forms. Create an exceptional customer experience while contributing to individual and team goals. Provide process and performance improvement recommendations.
IT Analyst
Checks and Balances Inc/Nationwide Insurance
10.2014 - 03.2015
- Handle inbound calls and help diagnose and resolve technology issues for the field of Nationwide employees and agents. Assist with password resets, locked accounts, and helping users navigate multiple Nationwide applications while providing excellent customer service. Assist with status calls from employees and update records that resulted from previous calls that had been escalated.
Education
B.A. - English
Ohio University
Athens, OHSkills
- Core claims handling
- Medical and injury evaluation
- Negotiation and Communication
- Investigation and Fraud Detection
- Litigation and Settlement
- Productivity and Compliance
Timeline
Auto Injury Claim Specialist
State Farm
01.2023 - Current
High-Net-Worth Housing Specialist
Assured Relocation
01.2016 - 12.2022
PCIO Member Care Rep II
Nationwide Insurance
03.2015 - 12.2015
IT Analyst
Checks and Balances Inc/Nationwide Insurance
10.2014 - 03.2015
B.A. - English
Ohio University