Megan Arnold
Murfreesboro,TN
Summary
Ethical Auto Claims Adjuster with excellent customer service skills to take on multiple cases while meeting strict deadlines. Adept at determining the level of loss for auto claims cases and deciding on a fair compensation for clients. Strong organizational and communication traits.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Auto Injury Claim Specialist
State Farm Insurance
Murfreesboro, TN
04.2016 - Current
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Verified client information by analyzing existing evidence on file.
- Generated, posted and attached information to claim files.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Negotiated with claimants to settle claims.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
Claim Specialist - PIP
State Farm Insurance
Murfreesboro, TN
04.2010 - 04.2016
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Maintained confidentiality of patient finances, records and health statuses.
- Generated, posted and attached information to claim files.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Posted payments to accounts and maintained records.
Auto Total Loss Claim Specialist
State Farm Insurance
Murfreesboro, TN
04.2007 - 04.2010
- Documented damage with photographs and detailed written descriptions.
- Inspected vehicles to evaluate necessary repairs and determine extent of damage.
- Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
- Liaised between car owners and insurance agencies about auto damage and insurance claims.
- Determined salvage value on total-loss vehicle.
Auto Catastrophe Claim Specialist
State Farm Insurance
Murfreesboro, TN
12.2002 - 04.2007
- Examined photographs and surveillance and any other documents relating to claims.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Documented all findings in concise reports.
- Documented vehicle damage and submitted photographs and in-depth reports to claims department for effective processing.
- Inspected vehicles involved in accidents and generated reports showing estimated repair costs.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
Auto Claim Central Claim Associate
State Farm Insurance
Bloomington, IL
09.2000 - 12.2002
- Followed up with customers on unresolved issues.
- Evaluated accuracy and quality of data entered into agency management system.
- Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly.
- Analyzed information gathered by investigations to report findings and recommendations.
Variable Products Associate
State Farm Insurance
Bloomington, IL
05.1999 - 09.2000
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Education
Bachelor of Science - Health Information Management
Illinois State University
Normal, IL05.1999
Skills
- Customer Care
- Investigation Documentation
- Analyzing Claims
- Claims Evaluations
- Legal Standards
- Bodily Injury Settlements Proficiency
- Damage Mitigation
- Insurance Policy Coverage Knowledge
Certification
- License Claim Specialist in Florida - Florida license obtained back in 2015 and license kept up since.
Timeline
Auto Injury Claim Specialist
State Farm Insurance
04.2016 - Current
Claim Specialist - PIP
State Farm Insurance
04.2010 - 04.2016
Auto Total Loss Claim Specialist
State Farm Insurance
04.2007 - 04.2010
Auto Catastrophe Claim Specialist
State Farm Insurance
12.2002 - 04.2007
Auto Claim Central Claim Associate
State Farm Insurance
09.2000 - 12.2002
Variable Products Associate
State Farm Insurance
05.1999 - 09.2000
Bachelor of Science - Health Information Management
Illinois State University
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