Rashaad Stancle
Hartsurg,IL
Overview
4
4
years of professional experience
Work History
Auto Injury Claim Specialist
State Farm
Bloomington, Illinois
01.2022 - Current
- Championed a culture of customer focus by actively coaching peers on effective claim resolution strategies.
- Reached enterprise-level goals by proposing actionable resolutions.
- Participated in process improvement effort groups aimed at streamlining workflows
- Work with management in order to promote a customer-focused claim-handling process.
- Reviewed insurance claims for accuracy and compliance with company policies.
- Participated in team meetings to discuss process improvements and workflow efficiency.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Auto Claim Associate
State Farm
Bloomington, Illinois
01.2022 - Current
- Assisted customers by enforcing their auto insurance policies
- Coordinated calls to their correct departments in order to give customers the best assistance and experience.
- Followed the SCPs
- Explained to customers our procedures for repairable vehicles
- We explained to customers our procedures for total loss vehicles.
- Managed the emotions of angry customers
Student Body Media Director
Lincoln College
- Evaluated methods and procedures for collecting data to measure effectiveness of surveys, opinion polls and questionnaires.
- Created strategies and designed graphics that would appeal to students.
Education
Associate of Arts -
Lincoln College
Lincoln Illinois05.2019
Bachelor of Arts - Radio, Television And New Media
Lincoln College
Lincoln Illinois12.2021
Skills
- Communication
- Curriculum and instruction
- Process improvement
- Ability to understand customer needs and preferences
- Planning schedules
- Commitment, team culture, and inclusion
- Using analytics to form strategies
- Researching
- Self-awareness
- Leadership
- Personable
- Empathetic
- Conflict resolution
Timeline
Auto Injury Claim Specialist
State Farm
01.2022 - Current
Auto Claim Associate
State Farm
01.2022 - Current
Student Body Media Director
Lincoln College
Associate of Arts -
Lincoln College
Bachelor of Arts - Radio, Television And New Media
Lincoln College