Christy Swayze

• Litigation Management Specialty (06/2024-06/2026)

Managed high exposure, litigated bodily injury files, collaborating directly with defense counsel, evaluating complex legal liability, and directing defense strategies to mitigate risk and ensure compliant resolutions.

• Conduct comprehensive risk evaluations on claims settlement proposals to promote sound, data-driven decision-making across complex casualty files.
• Partner across departments to ensure jurisdictional adherence with multi-state insurance regulations and industry best practices.
• Mentor and support junior adjusters on file evaluations, negotiation tactics, and coverage interpretation.

• Monitored and optimized Robotic Process Automation (RPA) systems, auditing and resolving workflow errors to enhance accuracy and ensure EMR data integrity.
• Trained internal staff on referral logging and compliance documentation standard operating procedures to ensure adherence and efficiency.

• Designed personalized instruction using adult learning principles, evaluating progress for diverse adult learners to enhance learning outcomes.
• Utilized innovative digital learning platforms and interactive media to boost engagement and facilitate technical skill acquisition.

• Standardized training protocols across evaluation panels, resulting in the successful, compliant review of over 4,000 candidate applications annually.
• Advised and instructed panel members; designed and presented initial and ongoing selection panel training to 32 panel members and 4 officer panel chairs.
• Conducted high-level candidate evaluations to ensure holistic, objective alignment with USAFA leadership criteria.

• Assessed academic and technical skill levels of military and civilian personnel, creating tailored professional development plans to support career advancement.
• Developed and delivered training briefings on Post-9/11 GI Bill benefits, enhancing understanding for active-duty members, cadets, and leadership.
• Solely managed and budgeted the USAFA Civilian Tuition Assistance Program ($70k fund), settling all institutional invoices with zero budget overruns.