Andrea Montoya
Kenner,LA
Summary
Dynamic and bilingual hospitality professional with a proven track record of enhancing guest satisfaction and boosting venue profitability during tenure at Apres Lounge. Skilled in advanced multitasking and exceptional communication, adept at handling high-pressure situations with grace. Demonstrated success in guest relations and complaint resolution, contributing significantly to team collaboration and service excellence.
Overview
11
11
years of professional experience
Work History
VIP Waitress
Apres Lounge
New Orleans, LA
06.2020 - Current
- Adhered to strict hygiene standards when handling food items and cleaning work areas throughout each shift.
- Assisted in training new staff members on company policies, proper serving techniques, and best practices for VIP service excellence.
- Participated in regular inventory checks to maintain adequate stock levels of essential supplies in the VIP area.
- Created a welcoming atmosphere by greeting each guest professionally upon arrival at the venue.
- Collaborated with other team members to ensure seamless coordination and prompt service for large parties.
- Generated repeat business, establishing rapport with guests through exceptional service and attention to detail.
- Supported the overall success of the establishment by cross-training in other positions as needed during peak hours or staff shortages.
- Managed reservations and seating arrangements for VIP guests, taking into account any specific preferences or needs.
- Demonstrated adaptability by effectively managing multiple tasks simultaneously without compromising quality of service for VIP clientele.
- Handled high-pressure situations with grace, maintaining composure during busy shifts or challenging guest interactions.
- Maintained a clean and organized VIP section for optimal guest comfort and enjoyment.
- Boosted guest satisfaction by efficiently addressing and resolving any concerns or special requests.
- Exceeded performance targets consistently, contributing to the overall success and profitability of the venue.
- Prepared detailed bills for guests with an understanding of various payment options such as cash or credit card transactions.
- Promoted venue offerings with up-to-date knowledge of menu items, specials, and entertainment events.
Bartender
Ohm Lounge
New Orleans, LA
06.2019 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
Waitress
Hooters
Metairie, LA
07.2013 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Associate Of Applied Science - Sociology
Delgado Community College
New Orleans, LA05.2023
Skills
- Strong teamwork
- Advanced multitasking
- Exceptional communication
- Flexible Schedule
- Stress Tolerance
- Bilingual
- Memory retention
- Guest Relations
- Order Accuracy
- Customer Service
- Greeting guests
- Team Collaboration
- Handling Complaints
- Complaint resolution
Languages
Spanish
Native or Bilingual
Timeline
VIP Waitress
Apres Lounge
06.2020 - Current
Bartender
Ohm Lounge
06.2019 - Current
Waitress
Hooters
07.2013 - Current
Associate Of Applied Science - Sociology
Delgado Community College