Sofie Hazelhoff
Amsterdam ,Netherlands
Summary
As a second-year Bachelor student majoring in Political Science at the University of Amsterdam, dedication to academic pursuits and a strong work ethic underscore the approach to customer service excellence. Originating from Florida, USA, diverse cultural experiences from this background enriches interactions. Proficiency in English accompanies three years of diverse customer service roles, refining engagement skills, and adhering to social norms and service standards. Passion for crafting memorable experiences, along with a background in public speaking, positions as an asset for any customer service role.
Overview
5
5
years of professional experience
Work History
VIP Waitress
Escape Amserdam
03.2023 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with online system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Nanny/Tutoring Services
Schwimmer Family
08.2020 - 07.2022
- Hours/week, 52 weeks/year
- In-person and online tutoring and mentor
- Transportation, household chores, and necessary shopping
- Developed student confidence through positive reinforcement strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Used personalized learning plans to guide student to deeper understanding of course material and learning style.
- Supported student with helpful study habits and exam strategies.
- Met with parents to discuss student progress and address concerns.
Cashier
Publix Supermarket
03.2020 - 06.2022
- 50 weeks/year, 20 hours/weel
- Managed financial transactions and customer service needs
- Opening and closing responsibilities
- Currently training for customer service staff position
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Volunteer, Creative assistant and implementer for Scholarworx company
Scholarworx
01.2021 - 04.2022
- 7 hours/week, 26 weeks/year,
- Assisted in the development of site and social media for tutoring platform
- Offered customer support during online events.
- Used strong interpersonal communication skills to convey information to others.
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Built databases and table structures for web applications.
Class Officer
Pine View School
07.2020 - 04.2022
- 5 hours/week, 36 weeks/year
- Student representative in staff meetings with school staff (including assistant and head principles)
- Established student voice for school changes.
- Communicated student ideas and requests to council officers during meetings
- Reported council plans and results to student body
- Participated in election and campaign process, gathering student support and votes
Teacher Aide
Desiree Schell
10.2018 - 04.2022
- 5 hours/week, 36 weeks/year
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported student physical, mental, and social development using classroom games and activities.
- Supported student learning objectives through personalized and small group assistance.
- Supported classroom activities, tutoring, and reviewing work.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
Education
Bachelor's - Political Science
University of Amsterdam
Roetersstraat 11, 1018 WB Amsterdam, Netherlands07.2025
High School Diploma -
Pine View School
1 Python Path, Osprey, FL 3422904.2022
Skills
- Cash Register Operations
- Beverage Preparation
- Suggestive Selling
- Attentive Service
- Taking Reservations
- Menu Memorization
- Hospitality Service Expertise
- Cash Handling
- Table Setting
- Adaptable and Flexible
- Warm and Friendly
- Customer Satisfaction
- Natural Leadership
Timeline
VIP Waitress
Escape Amserdam
03.2023 - 08.2023
Volunteer, Creative assistant and implementer for Scholarworx company
Scholarworx
01.2021 - 04.2022
Nanny/Tutoring Services
Schwimmer Family
08.2020 - 07.2022
Class Officer
Pine View School
07.2020 - 04.2022
Cashier
Publix Supermarket
03.2020 - 06.2022
Teacher Aide
Desiree Schell
10.2018 - 04.2022
Bachelor's - Political Science
University of Amsterdam
High School Diploma -
Pine View School
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