Andrea Moorer

• Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
• Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
• Maintained a high driver rating through excellent communication and navigational skills.

• Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
• Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
• Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
• Escorted inmates to and from cells, court, hospitals, and medical appointments.
• Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
• Conducted routine and emergency head counts.
• Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
• Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
• Administered drug tests to inmates.

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• Enforced rules and regulations to maintain order among inmates.
• Monitored surveillance equipment to detect and prevent unauthorized activities.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Gathered and verified all required customer information for tracking purposes.
• Identified and resolved discrepancies and errors in customer accounts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Met or exceeded service and quality standards every review period.