Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Andrea Morales

Queens,NY

Summary

Enthusiastic person with experience working in busy eating establishments. Friendly and upbeat with strong organization, teamwork and interpersonal skills. Reliable, punctual and flexible professional with multitasking and planning abilities. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns.

Overview

2
2
years of professional experience

Work History

Food Packer

Fish Cheeks
02.2024 - Current
  • Prepared food packaging boxes by folding and taping.
  • Wrapped and packed perishable food in boxes based on quality and quantity.
  • Maintained high levels of cleanliness and sanitation, adhering to strict food safety guidelines.
  • Kept records accurate and current by documenting movements in company system.
  • Checked food goods for quality to remove unwanted items and pack fresh goods.
  • Collaborated with team members to streamline packing processes, resulting in increased productivity.
  • Communicated effectively with coworkers and supervisors alike for seamless coordination throughout each shift''s operations.
  • Communicated with supervisors regarding any issues with packaging process.
  • Utilized safety equipment and gear while packaging food items.
  • Completed daily orders with expert picking and packing of shipments.
  • Supported efficient workflow by maintaining well-organized workstations and properly disposing of waste materials.

Server

Rockwood Music Hall
10.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Host

The Bar Room
10.2023 - 03.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Education

High School Diploma -

Unidad Educativa LEMAS
Guayaquil, Ecuador
02.2019

Skills

  • Speed and Efficiency
  • Customer Service
  • Team Collaboration
  • Effective Time Management
  • Adaptable to change
  • Professional Appearance

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Food Packer

Fish Cheeks
02.2024 - Current

Server

Rockwood Music Hall
10.2023 - Current

Host

The Bar Room
10.2023 - 03.2024

High School Diploma -

Unidad Educativa LEMAS

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Andrea Morales