Andrea Morales Ochoa
Phoenix,AZ
Summary
Dedicated housekeeper with proven expertise at Xanitos, excelling in health and safety compliance and staff training. Recognized for enhancing team efficiency and guest satisfaction through effective communication and meticulous attention to detail. Fluent in Spanish, I prioritize customer service while implementing best practices in cleaning and sanitation.
Overview
3
3
years of professional experience
Work History
Housekeeper
Xanitos
03.2022 - 05.2025
- Learned and applied cleaning procedures to maintain cleanliness and organization in assigned areas.
- Operated various cleaning equipment, ensuring proper usage and safety protocols were followed.
- Adapted quickly to new cleaning techniques and tasks as directed by supervisory staff.
- Maintained attention to detail while performing routine cleaning duties in residential or commercial settings.
- Collaborated with team members to efficiently complete cleaning assignments within established timelines.
- Ensured compliance with health and safety regulations during all cleaning operations.
- Demonstrated reliability by consistently completing assigned tasks with minimal supervision.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Implemented training programs for new hires, enhancing team efficiency and service quality.
Education
Bachelor of Science - Public Health
Northern Arizona University
Flagstaff, AZ05-2025
Skills
- Teamwork
- Housekeeping
- Customer service
- Health and safety compliance
- Excellent oral and written communication
- Fluent in Spanish
- Staff training
- Hazardous chemical training
Languages
Spanish
Timeline
Housekeeper
Xanitos
03.2022 - 05.2025
Bachelor of Science - Public Health
Northern Arizona University
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