ANDREA MORENO
Brownsville,TX
Summary
Experienced Mental Health Practitioner specializing in individual and group therapy, crisis intervention, and psychosocial assessments. Collaborates with interdisciplinary teams to develop tailored care plans that enhance patient outcomes. Focused on patient advocacy and crisis intervention, providing comprehensive support for diverse populations and facilitating advance care planning to promote informed decision-making.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Social Worker
DaVita
Brownsville, Texas
10.2025 - Current
- Provide individual counseling and crisis intervention for patients coping with chronic kidney disease, dialysis adjustment, depression, and anxiety.
- Conduct comprehensive psychosocial assessments to evaluate patients' emotional, financial, housing, and support needs.
- Collaborate with an interdisciplinary team (nephrologists, nurses, dietitians, PCTs) to develop and update individualized plans of care.
- Facilitate advance care planning discussions, including completion of living wills and healthcare proxies.
- Educated patients and families on treatment options, transplant processes, advance directives, and end-of-life planning to empower informed decision-making.
- Assist patients with applications for Medicare, Medicaid, SSI/SSDI, AKF, TKHC and other financial assistance programs.
- Coordinated transportation, housing assistance, insurance, and community resources to enhance treatment adherence.
- Provided ongoing support and advocacy for patients facing limited social support, language barriers, and complex psychosocial needs, ensuring access to necessary resources.
- Monitor and document patient progress in the electronic medical record in compliance with CMS and facility regulations.
Lead Case Manager
Compass Connections
Harlingen, Texas
08.2024 - 10.2025
- Led case management initiatives to enhance service delivery and client satisfaction.
- Directed daily case management operations, achieving 100% compliance with state and federal standards.
- Evaluated complex cases and partnered with multidisciplinary teams to streamline service plans.
- Coordinated multidisciplinary team meetings for comprehensive client support.
- Supervised staff performance, providing training and corrective actions to uphold quality.
- Facilitated training sessions on best practices in case management for staff development.
- Maintained comprehensive records and conducted audits to safeguard program integrity.
- Streamlined documentation processes to improve compliance with regulatory standards.
Case Manager
Southwest Keys
Brownsville, Texas
12.2022 - 06.2024
- Coordinated comprehensive case management services, enhancing support for diverse client populations.
- Developed individualized service plans for at-risk youth, ensuring compliance with federal guidelines.
- Monitored ongoing cases closely, adjusting strategies based on evolving circumstances.
- Provided crisis intervention support, utilizing techniques to safely de-escalate situations.
- Facilitated communication between youth and families, improving relationship dynamics and engagement.
- Educated clients on available programs and benefits, empowering informed decision-making.
- Advocated for client rights during interactions with external agencies, ensuring fair treatment.
- Maintained accurate case records and documentation according to agency guidelines.
Case Manager
Upbring
Brownsville, Texas
08.2021 - 08.2022
- Managed cases of unaccompanied minors, ensuring timely reunification and regulatory compliance.
- Advocated for clients' rights, securing access to essential social services and resources.
- Collaborated with multidisciplinary teams to address client needs and develop tailored support plans.
- Facilitated communication among clients, families, and community resources to enhance support.
- Conducted workshops and organized case files for efficient retrieval, enhancing client engagement.
- Maintained accurate documentation on all cases, adhering to confidentiality regulations.
- Contributed insights during team discussions and case conferences to improve client support strategies.
Case Manager
Tropical Texas Behavioral Health
Brownsville, Texas
01.2020 - 06.2021
- Conducted comprehensive assessments to create tailored intervention plans for clients.
- Developed individualized service plans addressing client needs and goals.
- Facilitated case management meetings with clients and interdisciplinary teams to align on client goals and progress.
- Monitored client progress, adjusting service plans as necessary.
- Coordinated essential services to improve client well-being and promote self-sufficiency.
- Managed crisis situations with empathy to ensure client safety and maintain continuity of care.
- Maintained accurate case records in compliance with organizational policies.
- Promoted a safe environment by reporting suspected abuse or neglect.
Education
Master of Social Work (MSW) - Mental Health & Substance Abuse
Univ. of Texas At Arlington
Arlington, Texas01-2024
Bachelor of Science - Psychology, Criminal Justice & Rehabilitation
Univ. of Texas Rio Grande Valley
Edinburg, Texas01-2019
Skills
- Case management
- Crisis intervention
- Motivational interviewing
- Patient education
- Referral coordination
- Resource navigation
- Documentation compliance
- Program compliance
- Advocacy strategies
- Cultural competency
- Leadership documentation
Certification
- Licensed Master Social Worker (LMSW), Texas (#115938)
- CANS & ANSA Certification
- Co-Occurring & Psychiatric Substance Abuse Disorders Certification
-LANGUAGES
Spanish- Native/Bilingual, English- Native/Bilingual
Timeline
Medical Social Worker
DaVita
10.2025 - Current
Lead Case Manager
Compass Connections
08.2024 - 10.2025
Case Manager
Southwest Keys
12.2022 - 06.2024
Case Manager
Upbring
08.2021 - 08.2022
Case Manager
Tropical Texas Behavioral Health
01.2020 - 06.2021
Master of Social Work (MSW) - Mental Health & Substance Abuse
Univ. of Texas At Arlington
Bachelor of Science - Psychology, Criminal Justice & Rehabilitation
Univ. of Texas Rio Grande Valley