Andrea Moriarty
Sheboygan,WI
Summary
Developed exceptional interpersonal and organizational skills in high-paced hospitality environment. Transitioning to new field with focus on leveraging strong customer service and team coordination abilities. Committed to applying these transferable skills to make positive impact in new setting.
Warm and welcoming personality with knack for creating memorable guest experiences. Possesses deep understanding of guest service protocols and exceptional organizational skills. Dedicated to enhancing guest satisfaction and contributing to positive environment.
Overview
6
6
years of professional experience
Work History
Senior Hostess
Blackwolf Run Golf Course
11.2023 - Current
- Resolved customer complaints promptly, ensuring repeat business and positive word-of-mouth referrals.
- Managed a team of host staff, consistently achieving high levels of performance and customer service.
- Provided exceptional communication skills both internally amongst colleagues as well as externally with guests, contributing to a cohesive and efficient working environment.
- Monitored dining room capacity, strategically assigning tables for optimal workflow among serving staff.
Hotel Room Attendant
Blue Harbor Resort
01.2023 - 09.2023
- Performed deep-cleaning tasks on schedule, ensuring rooms remained fresh and attractive yearround.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness in all assigned rooms.
- Supported team members in completing daily responsibilities, fostering a collaborative work environment.
- Collaborated with laundry department to ensure availability of clean linens at all times.
- Streamlined room turnover process by effectively prioritizing tasks and managing time.
- Provided exceptional hospitality by assisting guests with their inquiries, requests, or concerns related to their stay experience.
Front Desk Receptionist
Fuzion Skin Spa
01.2019 - 09.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
- Always kept busy by finding other tasks such as laundry, cleaning tanning beds, folding towels and restocking.
Education
High School Diploma -
Sheboygan Christian High School
Sheboygan, WI05-2024
Skills
- Exceptional communication
- Team management
- Food safety compliance
- Guest relations
- Task delegation
- Detail oriented
- Organizational
- Outgoing
Timeline
Senior Hostess
Blackwolf Run Golf Course
11.2023 - Current
Hotel Room Attendant
Blue Harbor Resort
01.2023 - 09.2023
Front Desk Receptionist
Fuzion Skin Spa
01.2019 - 09.2019
High School Diploma -
Sheboygan Christian High School
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