Andrea M. Ortega
Spring Valley,IL
Summary
Experienced Service Associate with a strong background in sales and customer service. Known for reliability and dynamic problem-solving skills. Demonstrated ability to consistently surpass company objectives, ensuring utmost customer satisfaction. Possesses a strong sense of professional responsibility, delivering exceptional service at all times.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Midas - Auto Systems Experts
06.2024 - 11.2024
- Supervised technicians to ensure quality repairs and efficient workflow
- Scheduled and managed customer appointments, ensuring follow-ups for satisfaction
- Acted as interim Store Manager, overseeing daily operations and implementing company policies
- Delivered exceptional customer service and developed strategies to exceed sales targets
Inside Sales Representative
Royal Publishing
01.2024 - 05.2024
- Partnered with local businesses to promote their services through high school sports programs
- Built strong client relationships, meeting and exceeding sales quotas
- Prepared advertising materials and ensured accuracy in promotions
Front Desk Associate (Intern)
ASInc.
05.2020 - 01.2023
- Greeted clients and provided excellent customer service daily
- Scheduled interviews and matched candidates with appropriate job openings
- Maintained accurate records and supported administrative functions as needed
Education
Diploma -
Hall High School
05.2022
Skills
- Management and scheduling
- Sales and customer service
- Proficient in Microsoft Office Suite
- Basic computer literacy
- Strong communication skills
- Organizational skills
- Time-management skills
- Critical thinking
- Flexibility
- Adaptability in fast-paced environments
- Data entry
- Cash handling
- Product knowledge
- WPM: 50
Languages
English
Timeline
Assistant Manager
Midas - Auto Systems Experts
06.2024 - 11.2024
Inside Sales Representative
Royal Publishing
01.2024 - 05.2024
Front Desk Associate (Intern)
ASInc.
05.2020 - 01.2023
Diploma -
Hall High School
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