Lisa Hamill
Lowell,MI
Summary
Accomplished Clinic Manager with a proven track record at Avelure Med Spa, adept in operations management and healthcare administration. Excelled in enhancing clinical outcomes and patient experiences through strategic leadership and effective communication. Skilled in HIPAA compliance and employee training, consistently improving clinic performance and staff professional development.
Professional with strong background in healthcare management, adept at optimizing practice operations and improving patient care. Demonstrates keen focus on team collaboration and achieving measurable results, showing adaptability to changing needs. Skilled in strategic planning, staff development, and process improvement, with reliable and results-driven approach. Recognized for effective communication, leadership, and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Practice Manager
Avelure Med Spa
Lansing, MI
04.2023 - Current
- Tracked, organized and counted clinic stock and supplies.
- Facilitated continuing education and professional development opportunities for staff.
- Addressed operational issues promptly to minimize impact on clinic services.
- Led staff meetings to communicate updates, gather feedback, and discuss strategies.
- Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
- Analyzed clinic performance data to identify trends and areas for improvement.
- Ensured clinic compliance with federal, state, and local healthcare regulations.
- Maintained a safe and clean environment in compliance with health and safety standards.
- Supervised internal and external communications by answering queries and complaints.
- Led quality improvement projects to enhance clinical outcomes and patient experiences.
- Developed and implemented policies and procedures to comply with healthcare regulations.
- Managed patient records system to ensure accuracy, confidentiality, and legal compliance.
- Managed a team of healthcare professionals, including hiring, training, and performance evaluations.
- Oversaw daily clinic operations, ensuring efficient patient flow and high-quality care.
- Prepared and presented reports on clinic performance to stakeholders.
Sales and Leasing Specialist
Berger Chevrolet
Grand Rapids, MI
04.2019 - 03.2023
- Prospected for new sales and leasing customers via telephone, email and direct mail.
- Obtained referrals from satisfied customers by regularly following up with established personal and business customers.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Participated in training sessions to improve product knowledge and sales techniques.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
Sales Consultant
Gentox
Grand Rapids, MI
07.2021 - 12.2021
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Cultivated productive relationships with existing customers through exceptional follow-up after sales.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling, and exceptional service.
- Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
- Developed key customer relationships to increase sales.
Education
Certificate of Massage Therapy - Massage Therapy
Lansing Community College
Lansing04-2005
Skills
- Administrative leadership
- Proficient in CRM
- Employee training Clinical
- Management Corporate
- Compliance Profit and loss
- Management Employee
- Recruitment Revenue
- Management Scheduling
- Appointments HIPAA
- Compliance Medical
- Billing Operations
- Management Healthcare
- Administration
- Strategic Planning skills
- Staff management
- Practice management
- Workflow management
- Customer relationship management
- CRM proficiency
- Objection handling
- Advanced aesthetics
Accomplishments
Awarded Mark of Excellence as Sales Consultant with Berger Chevrolet within one year of employment.
Consistently receive high marks on all performance reviews.
Timeline
Practice Manager
Avelure Med Spa
04.2023 - Current
Sales Consultant
Gentox
07.2021 - 12.2021
Sales and Leasing Specialist
Berger Chevrolet
04.2019 - 03.2023
Certificate of Massage Therapy - Massage Therapy
Lansing Community College