Andrea Mozo
Lake Forest,CA
Summary
Detail-oriented professional experienced in customer service, client relations, quality control, and administrative support. Skilled in managing inquiries, processing orders, and handling invoicing. Demonstrates strong communication and organizational abilities, contributing to efficient operations. Experienced with Microsoft Word, Excel, Outlook, and QuickBooks.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Customer Service Assistant
Azure microdynamics
Lake Forest, California
06.2026 - Current
- Supported Azure microdynamics customers with account questions and service requests.
- Answered phone and email inquiries using Azure microdynamics service standards.
- Recorded customer details and updated case notes in internal systems.
- Processed orders, returns, and billing questions for Azure microdynamics clients.
- Coordinated follow-up with sales and support teams on customer requests.
- Resolved routine issues by explaining policies, procedures, and next steps.
- Maintained a clean and organized work area at all times.
- Greeted customers warmly to create a welcoming atmosphere. in a friendly manner and assisted with their inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Client Relations Representative
Campbell Engineering
Lake Forest, CA
02.2023 - 12.2025
- Resolved client concerns through clear follow-up and active listening.
- Communicated with clients and internal teams to address questions, requests, and service needs.
- Provided professional and courteous customer service while managing multiple responsibilities.
- Scheduled meetings between clients, engineers, and internal project teams.
- Followed up on customer requests and coordinated information between departments.
- Assisted with order processing, invoicing, documentation, and administrative tasks.
- Maintained accurate customer and company records.
Quality Control Technician
Campbell Engineering
Lake Forest, California
03.2021 - 01.2023
- Inspected Campbell Engineering parts against blueprints and quality standards.
- Measured components using calipers, micrometers, and gauges.
- Identified defects and flagged nonconforming materials for review.
- Documented inspection results in quality control records.
- Maintained accurate records on product inspection results and reported findings to management team.
- Reviewed corrective actions and supported process improvements.
Education
IED Madre Marcelina
Barranquilla/Colombia Some College (No Degree) - Business Administration
Universidad Libre De Barranquilla
Barranquilla/Colombia Skills
- CRM systems
- Order processing
- Data entry
- Documentation and reporting
- Case management
- Multitasking
- Office software
- Time management
- Office supply inventory control
- Attention to detail
- Problem-solving abilities
- Team collaboration
- Adaptability
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Customer Service Assistant
Azure microdynamics
06.2026 - Current
Client Relations Representative
Campbell Engineering
02.2023 - 12.2025
Quality Control Technician
Campbell Engineering
03.2021 - 01.2023
IED Madre Marcelina
Some College (No Degree) - Business Administration
Universidad Libre De Barranquilla