Gisselle Martinez
Bensenville,IL
Summary
Dynamic professional with a strong background in customer service, recognized for exceptional communication and problem-solving skills. Proven ability to adapt to evolving needs while fostering collaboration within teams to drive results. Skilled in managing customer inquiries, resolving issues effectively, and ensuring high satisfaction levels. Committed to delivering consistent, quality service that enhances customer experiences and builds lasting relationships.
Overview
3
3
years of professional experience
Work History
Customer Service Assistant
McNICHOLS
Elk Grove Village, IL
06.2024 - 05.2026
- Provided exceptional customer support, resolving inquiries and issues efficiently and effectively.
- Managed order processing through internal systems, ensuring accuracy and timely fulfillment of requests.
- Assisted in training new team members on customer service protocols and operational procedures.
- Collaborated with cross-functional teams to enhance communication and streamline processes for improved service delivery.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Participated in regular team meetings to share ideas for improvement and stay informed about updates within the company or industry trends impacting our customers'' needs.
- Implemented and developed customer service training processes.
Administrative Assistant
Chem-Wise Pest Management
07.2023 - 04.2024
- Provided exceptional customer service, leading to increased profitability for the company.
- Daily duties: Word programs, data entry, payment processing, call management, and email/phone communication for scheduling appointments.
- Ensured timely completion of tasks.
- Coordinated daily office operations, ensuring efficient workflow and communication among team members.
- Managed scheduling for pest control appointments, optimizing technician availability and customer satisfaction.
- Provided exceptional customer service via phone and email, addressing inquiries and resolving issues promptly.
Education
High School Diploma -
Fenton High School
Bensenville, IL05.2018
Skills
- Fluent in Spanish
- Data entry
- Microsoft Office skills: Word, Excel, PowerPoint, Outlook
- Attention to detail and accuracy
- Basic bookkeeping and accounting skills
- Ability to learn new software and systems quickly
- Multitasking and prioritization
- Ability to work independently and as part of a team
- Email and phone etiquette
- Time management and organization
- CRM software
- Complaint handling
- Documentation and reporting
- Staff education and training
- File coordination
- Call center experience
- Call center operations
- Teamwork and collaboration
- Calm and professional under pressure
- Report creation
- Warehousing functions
- POS systems and ordering platforms
- MS office
- Inbound call management
- Salesforce CRM
- Account updating
Accomplishments
By developing a detailed yet concise training program for custom orders, I was able to help existing and new associates excel in this area creating efficient and perfected orders.
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Assistant
McNICHOLS
06.2024 - 05.2026
Administrative Assistant
Chem-Wise Pest Management
07.2023 - 04.2024
High School Diploma -
Fenton High School