Breean Castellanos
Miami,FL
Summary
Dedicated student interested in applying excellent communication and interpersonal skills to any role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Assistant
Castellanos Handy Men
Miami, FL
04.2021 - Current
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls, checking and returning voicemails to obtain records.
- Resolved customer complaints and issued refunds as needed.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Collected deposits or payments and arranged for billing.
- Consulted with customers regarding needs and addressed concerns.
- Collaborated closely with colleagues to meet customer needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Served as contact person and source of information to maintain good communication with clients.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Gained independent working skills and guided and mentored less experienced team members.
Education
G. Holmes Braddock Senior High School
Miami, FL06.2021
Associate of Science - Nursing
FNU
11865 SW 26th St Suite H3, Miami, FL 33175Skills
- Friendly, Positive Attitude
- Problem Resolution
- Customer Service
- Active Listening
- Fluent in Spanish
- Computer Skills
- Flexible Schedule
- Punctual and Dependable
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Certified Graphic Digital Design (Adobe certifications for Photoshop and Flash)
- Certified Web Design (Adobe Dreamweaver certification)
Timeline
Customer Service Assistant
Castellanos Handy Men
04.2021 - Current
G. Holmes Braddock Senior High School
Associate of Science - Nursing
FNU
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