Andrea Mucci
Content & Community Coordinator
DeBary,FL
Summary
Detail oriented and community driven professional with experience in content evaluation, social media coordination, and community management. Skilled at maintaining safe, welcoming, and respectful online spaces through thoughtful communication and sound judgment. Passionate about contributing to a mission driven team that puts people first and creates meaningful experiences for its community.
Overview
4
4
years of professional experience
Work History
Search Quality Rater
RWS
06.2024 - Current
- Evaluated search results for accuracy, relevance, and adherence to quality guidelines.
- Applied critical thinking and attention to detail to assess whether content met safety and quality standards.
- Demonstrated reliability and self discipline while consistently meeting quality and accuracy standards in a remote setting.
Ecommerce Coordinator
Swift Response LLC
05.2023 - 09.2023
- Managed inventory in Amazon Seller Central.
- Sent daily emails to the company’s warehouse to let them know about any pending orders and products that went out of stock.
- Audited the company’s retailer listings to ensure titles and descriptions of the products were correct.
Social Media Coordinator
Swift Response LLC
02.2022 - 05.2023
- Managed the company’s social media accounts on the following platforms: Facebook, Instagram, Twitter, TikTok, and YouTube.
- Maintained a safe and welcoming online environment by managing community comments and DMs with professionalism, warmth, and care.
- Responded to comments and DMs in a timely manner, maintaining a warm, professional, and on brand tone across all communications.
- Took initiative to search for trending topics.
- Managed user-submitted content database (e.g., testimonials).
Education
High school or equivalent -
University High School
Orange City, FL05.2017
Associate - Psychology
Daytona State College
Daytona Beach, FL12.2017
Skills
- Content Evaluation
- Community Management
- Social Media Management
- Customer Service
- Critical Thinking
- Strong Written and Verbal Communication
- Effective Time Management
- Ability to Multitask
- Attention to Detail
- Microsoft Office
Timeline
Search Quality Rater
RWS
06.2024 - Current
Ecommerce Coordinator
Swift Response LLC
05.2023 - 09.2023
Social Media Coordinator
Swift Response LLC
02.2022 - 05.2023
Associate - Psychology
Daytona State College
High school or equivalent -
University High School