PENELOPE GARCIA
St. Cloud
Summary
Entry-level IT and cybersecurity analyst with hands-on experience in AI data evaluation, quality assurance, and policy-based risk detection through work as a Search Quality Rater at WeLocalize. Strong foundation in network and system fundamentals, user-intent analysis, and data validation. Proven ability to operate in high-volume, compliance-driven environments from customer-facing operations at Walt Disney Parks. Bachelor’s degree in Information Technology from the University of Central Florida (GPA 3.95). Google Cybersecurity Professional Certificate and TestOut CyberDefense Pro certified; CompTIA Security+ in progress. Seeking an IT, SOC, or cybersecurity analyst role focused on data integrity and threat detection.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Search Quality Rater
WeLocalize
04.2024 - Current
- Evaluated and validated search results used to train and monitor large-scale AI and ranking systems, ensuring accuracy and relevance.
- Analyzed and interpreted user intent behind queries to ensure alignment with search engine standards and detect potentially harmful results.
- Applied detailed scoring frameworks to identify bias and policy violations across diverse datasets.
- Met weekly productivity goals through self-managed remote work.
- Performed data quality assurance on thousands of query–result pairs to improve model reliability
- Recommended changes or updates to existing rating systems as needed.
- Worked with sensitive and confidential datasets under strict compliance and security guidelines.
- Adhered to all company policies related to performance evaluation processes.
College Program Cast Member
Walt Disney Parks and Resorts
08.2023 - 02.2024
- Provided front-line customer support in a high-volume, safety-critical environment serving thousands of guests daily.
- Followed strict operational procedures and security policies while handling customer requests and transactions.
- Resolved guest issues efficiently under time pressure while maintaining professionalism and service quality.
- Managed inventory and operational resources to ensure continuous service availability.
- Prioritized multiple competing tasks in fast-paced conditions to meet service-level and safety requirements.
- Demonstrated strong interpersonal and problem-solving skills while adapting to changing work environments.
- Collaborated with team members and leadership to maintain compliance with company policies and performance standards.
Education
Bachelor of Science (B.S.) - Information Technology Candidate
University of Central Florida
Orlando, FL12.2025
Skills
- Technical Troubleshooting & Issue Resolution
- Network & System Fundamentals (TCP/IP, DNS, authentication, access control)
- AI Data Evaluation & Quality Assurance
- User Intent Analysis & Content Risk Detection
- Data Validation & Policy Compliance
- Incident Prioritization & Workflow Management
- Secure Handling of Sensitive Information
- Customer & End-User Support
- Reliability
Certification
- Google Cybersecurity Professional Certificate
- TestOut CyberDefense Pro
- CompTIA Security+ (in progress)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Search Quality Rater
WeLocalize
04.2024 - Current
College Program Cast Member
Walt Disney Parks and Resorts
08.2023 - 02.2024
Bachelor of Science (B.S.) - Information Technology Candidate
University of Central Florida