ANDREA MUNERA ZAPATA
Somerville,MA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
17
17
years of professional experience
Work History
Esthetics Instructor
Diamond Academy
2022.02 - Current
- Provided individualized instruction and support to students struggling with specific techniques or concepts within the field of cosmetology.
- Evaluated student progress through regular assessments to ensure mastery of course material and the development of essential skills.
- Enhanced student learning by incorporating real-world salon experiences and hands-on activities into courses.
Cosmetologist
Gaby Teran Beaty Salon
2017.02 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
General Manager
Sugar Lips
2008.05 - 2009.02
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Real Estate Salesperson
Conaltura
2007.06 - 2008.04
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Communicated with clients to understand property needs and preferences.
Education
License - Cosmetology
B
Colombia11.2010
Skills
- Licensed Cosmetologist
- Skincare product knowledge
- Esthetics
- Micropigmentation
Timeline
Esthetics Instructor
Diamond Academy
2022.02 - Current
Cosmetologist
Gaby Teran Beaty Salon
2017.02 - Current
General Manager
Sugar Lips
2008.05 - 2009.02
Real Estate Salesperson
Conaltura
2007.06 - 2008.04
License - Cosmetology
B