Andrea Murguia
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Committed to leaving great, lasting impression. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business.
Overview
9
9
years of professional experience
Work History
Room Reservations Agent
Hotel Casa Del Mar And Shutters On The Beach
01.2023 - Current
- Inbound and Outbound calls selling $50,000-$100,000 a month
- Rated by Forbes 4 Star Hotel where A-list celebrities visit and stay
- Developed and maintained positive relationships with guests for satisfaction.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
Receptionist Manager
Hermanos Barbershop
05.2014 - 04.2021
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Coordinated office events, seminars and meetings for staff and clients.
- Identified opportunities to streamline processes and improve office operations and efficiency.
Fast Food Worker
In N Out Burgers
06.2014 - 10.2015
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Processed orders on POS system and accepted cash and charge payments.
Education
High School Diploma -
Artesia High School
Lakewood, CA06.2014
Skills
- Administrative Support
- Inbound and Outbound calling
- Customer Experience
- Reliable, Positive, and Cheerful
- Customer Inquiries
- Credit Card Transaction Processing
- Active Listening
- Customer Satisfaction
Languages
English
Spanish
Timeline
Room Reservations Agent
Hotel Casa Del Mar And Shutters On The Beach
01.2023 - Current
Fast Food Worker
In N Out Burgers
06.2014 - 10.2015
Receptionist Manager
Hermanos Barbershop
05.2014 - 04.2021
High School Diploma -
Artesia High School
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