Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Mendoza

Las Vegas,NV

Summary

Dynamic hospitality professional with expertise in reservation management and effective communication, honed at Circa Resort and Casino. Proven track record in enhancing guest experiences and optimizing operations. Skilled in mentoring teams and maintaining attention to detail, consistently achieving high customer satisfaction and operational efficiency.

Overview

12
12
years of professional experience

Work History

Room Reservations Agent

Circa TheD and Golden Gate Resort and Casino
Las Vegas, Nevada
11.2024 - 09.2025
  • Managed all reservations from beginning to end including taking requests for rooms, entering data into the system accurately and confirming bookings with customers.
  • Assisted guests with any special requests such as early and late check-in times or additional amenities in their room.
  • Maintained up-to-date knowledge of room availability, rates, packages, promotions, special events, and other related topics.
  • Coordinated with sales team to manage group bookings.
  • Arranged special accommodations for guests to enhance visitor experiences.
  • Applied discounts, noted special requests and updated reservations based on communications with customers.
  • Booked room reservations by quoting current room rates for specific travel dates and entering customer information into computer system.

Front Desk Agent

Circa Resort and Casino
Las Vegas, Nevada
05.2022 - 11.2024
  • Welcomed guests and managed front desk operations efficiently.
  • Assisted guests with check-in and check-out procedures promptly.
  • Handled reservations and coordinated room assignments effectively.
  • Responded to guest inquiries and resolved issues professionally.
  • Managed phone lines and directed calls to appropriate departments.
  • Collaborated with housekeeping to ensure room readiness for guests.
  • Maintained accurate records of guest interactions and transactions.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Resolved customer complaints promptly and courteously.
  • Inputted guest information into computer system accurately and securely.
  • Processed payments accurately and efficiently.
  • Managed cash drawer responsibly throughout shift.
  • Maintained cleanliness of lobby area at all times.

Assistant Manager

Bath and Body Works
Honolulu, Hawaii
10.2016 - 05.2022
  • Resolved customer inquiries and complaints with effective communication skills.
  • Monitored sales performance and reported trends to management team.
  • Collaborated with team members to maintain a positive work environment.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Maintained up-to-date knowledge of company products and services.
  • Resolved conflicts between team members in an effective manner.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Collaborated with management on strategic planning for sales promotions and events.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Analyzed market trends to identify opportunities for product expansion or improvement.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Prepared staff work schedules and assigned team members to specific duties.

Supervisor

Bath & Body Works
Kapolei, Hawaii
10.2015 - 07.2016
  • Supervised daily store operations, enhancing efficiency and functionality.
  • Optimized in-store promotional strategies, leading to increased sales performance.
  • Coordinated restocks to maintain organized and fully stocked retail displays.
  • Monitored team sales performance, ensuring achievement of goals and expectations.
  • Conducted regular performance reviews to provide constructive feedback to staff.
  • Resolved customer complaints to improve shopping experiences.
  • Organized team meetings to communicate goals and updates effectively.
  • Ensured compliance with safety regulations, policies, and procedures.

Sales Key Holder

Bath and Body Works
Pearl City, Hawaii
10.2014 - 10.2015
  • Collaborated with team members to achieve daily sales goals and improve performance.
  • Ensured stock levels were maintained through effective inventory management practices.
  • Conducted regular store audits to uphold cleanliness and safety standards.
  • Engaged with customers to create a welcoming atmosphere and foster brand loyalty.
  • Resolved customer complaints in a professional manner while adhering to company policies and procedures.
  • Maintained updated brand and product knowledge to deliver optimum customer shopping experience.
  • Managed daily operations including opening and closing duties, scheduling shifts, and assigning tasks.
  • Assisted in developing strategies to improve customer experience and satisfaction ratings.
  • Monitored sales floor activity to identify opportunities to increase sales volume.
  • Tracked employee attendance records; addressed tardiness or absenteeism issues promptly.
  • Developed and implemented strategies to increase sales productivity.
  • Coached and mentored coworkers in proven sales techniques to facilitate more customer purchases and higher store revenues.
  • Provided guidance on product knowledge such as features and benefits to customers and staff members.
  • Assisted in training new sales associates on the proper use of POS systems and cash handling procedures.
  • Supervised bank deposits and security procedures to support store opening and closing.

Top Seller

Bath & Body Works
Pearl City, Hawaii
04.2014 - 10.2014
  • Engaged customers through personalized service and in-depth product knowledge.
  • Managed inventory levels to guarantee stock availability and organization.
  • Assisted in visual merchandising to enhance product display appeal.
  • Processed transactions accurately via point-of-sale systems.
  • Collaborated with team members to improve overall customer shopping experiences.
  • Trained new staff on effective sales techniques and company policies.
  • Cultivated relationships with existing customers to drive repeat business.
  • Demonstrated product features and benefits to secure sales.

Associate

Bath and Body Works
Santa Barbara, California
11.2013 - 04.2014
  • Greeted each customer, assisting in locating items to boost satisfaction.
  • Assisted customers in selecting products and provided detailed product information.
  • Maintained cleanliness and organization of sales floor to enhance shopping experience.
  • Operated cash register, processing transactions efficiently and accurately.
  • Collaborated with team members to restock shelves, ensuring product availability.
  • Demonstrated product features and offered tailored recommendations to customers.
  • Monitored inventory levels, reporting shortages promptly to management.
  • Organized displays strategically to attract customers and promote special offers.

Education

Some College (No Degree) - Criminal Justice

Santa Barbara City College
Santa Barbara, CA

Skills

  • Time management
  • Attention to detail
  • Effective communication
  • Hospitality service expertise
  • Reservation management
  • Phone handling
  • Mentoring and coaching
  • Customer service and engagement
  • Visual merchandising

Timeline

Room Reservations Agent

Circa TheD and Golden Gate Resort and Casino
11.2024 - 09.2025

Front Desk Agent

Circa Resort and Casino
05.2022 - 11.2024

Assistant Manager

Bath and Body Works
10.2016 - 05.2022

Supervisor

Bath & Body Works
10.2015 - 07.2016

Sales Key Holder

Bath and Body Works
10.2014 - 10.2015

Top Seller

Bath & Body Works
04.2014 - 10.2014

Associate

Bath and Body Works
11.2013 - 04.2014

Some College (No Degree) - Criminal Justice

Santa Barbara City College

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