ANDREA M. WASHINGTON
Stamford,CT
Overview
27
27
years of professional experience
1
1
Certification
Work History
Front Desk Clerk
Planet Fitness
85 Harbour Veiw
01.2025 - Current
- Act as key holder opening the facility locked doors, disengaging the security alarm and performing an security sweep of the property.
- Managed front desk operations, ensuring smooth check-in and check-out processes, while checking for appropriate clothing worn on the premises.
- Write reports when vendors appear to the work site.
- Enter in reports for broken equipment for the corporate office securing the report with photos of the broken machine in our IPad onsite.
- First aide certified by American Red Cross, to handle CPR, AED emergencies, and lacerations or tears in ligaments.
- In case of an emergency act as point person authorized to call for help to secure the property.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Process payments
- Train new staff on front desk procedures, enhancing team performance and service quality.
- Interact with guests ensuring that the atmosphere is relaxed in an effort to ensure a safe environment.
- Collect past due charges.
- Approach guests when they are being disruptive in an effort to calm the atmosphere. A report about the interaction is written and sent over to the corporate office.
Security Officer Contracted
Securatas
Wilton, CT
03.2026 - 06.2026
- Monitored premises to ensure safety and security for staff and visitors.
- Responded promptly to incidents, maintaining calm and effective communication with law enforcement.
- Conducted regular patrols to deter unauthorized access and identify potential hazards.
- Implemented emergency response protocols during critical situations, enhancing team readiness.
- Developed reports documenting daily activities, incidents, and observations for management review.
- Trained new security personnel on operational procedures and safety practices.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Senior Partner Advocate - Full ship Charters
ROYAL CARIBBEAN CRUISES INTERNATIONAL
Stratford, CT
12.2003 - 01.2025
- Worked with Global Security in ensuring passengers was cleared to travel and did not poise a threat on board the vessel.
- Obtained a TWIC card for the port of Miami and Fort Lauderdale and would travel to work on the gang way with the clients.
- Supported Account Executives researching legal documents for new and upcoming full-ship charters
- Handled multimillion-dollar accounts by tracking payments via bank wires and direct deposits.
- Enhanced communication between international and domestic departments and executive team, fostering a sense of teamwork and collaboration.
- Working as a liaison retaining quotes from outside vendors, and other providers for service at special events during a charter program.
- Assisting in highly secured areas by the US Coast Guard, in assuring that, all of the visitors on board the vessels backgrounds reviewed and equipment is safe for traveling on-board the vessels. In some instances, would be responsible for sailing with the executive and client in order to provide assistance on-board the vessels during the events.
- Apply costs and pricing to reservations in the range of 5 to 10 million dollars records depends on the cost arranged contractual with the full ship charter client.
- Invoice Reconciliation
- Training and coaching staff on new policies and guidelines.
Front Desk/Night Auditor / MOD
SHERATON RESORTS
Orlando, Florida
03.2020 - 04.2023
- Posts room charges and taxes to guest accounts.
- Act as the Manager on Duty.
- Daily emails updated AM Active Daily Revenue reports, No show reports, and MOD reports to GM & AGM along with all other department heads.
- Ensured that I collaborate with security and securing the different floors as guests checks out.
- Processes guest charges voucher and credit card vouchers.
- Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.
- Transfer charges and deposits to master accounts.
- Review all charges and make sure that they are assigned to the appropriate departments.
- Verify that documentary evidence and signatures support all transactions performed at the front desk, as necessary.
- Ensure that all transactions has been correctly posted and allocated in to PMS system.
- Verify that all charges posted from the POS Software, Restaurant software had reached the correct guest folios and also not missing.
- Prints up and files reservations for the next business day.
- Verify all account postings and balances
- Assisting guests efficiently, courteously and professionally at all times.
- Maintain a high level of service and hospitality.
- Effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
- Post guest charges collect payments and follow all cash handling procedures.
- Handle guest mail and messages with respect to privacy and professionalism.
- Knowledgeable of the hotel brand and various programs (travel programs, special offers)
- Excellent communicator to various departments and management on guest comments and concerns.
- Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
Customer Service Supervisor
BURLINGTON STORES
Stratford, Connecticut
12.2019 - 11.2021
- Work with Security in an effort to eliminate shrinkage by monitoring consumers.
- Direct cashier coverage and customer flow at the front of lines to ensure efficient service
- Assist management team in communicating promotions and company updates
- Monitor and validate returns, exchanges, check authorizations, voids, and other transactions
- Support training for associates in the areas of customer service and company standards, policies and procedures
- Perform other tasks as assigned by manager from time-to-time.
Event Staff Supervisor
American Airlines Arena
Miami, FL
12.1999 - 11.2006
- Supervised event staff to ensure efficient operations and exceptional guest experiences.
- Coordinated logistics for large-scale events, optimizing workflow and resource allocation.
- Trained and mentored new staff on operational procedures and safety protocols.
- Implemented process improvements that enhanced team productivity during high-traffic events.
- Optimized event operations through effective communication with team members and clients.
- Worked the command center logging calls for the local police department, fire rescue and the deployment of staff throughout the building.
Education
Bachelor of Business - MANAGEMENT
University of Phoenix
Phoenix9 2016
Associate of Arts - Hospitality MANAGEMENT
University of Phoenix
Phoenix3 2013
Skills
- Reputation for excellence and high quality service to clients
- Time management
- Customer service
- Hospitality services
- Administrative skills
- Problem-solving skills
- Listening skills
- Microsoft office
Certification
CT Guard Card
Timeline
Security Officer Contracted
Securatas
03.2026 - 06.2026
Front Desk Clerk
Planet Fitness
01.2025 - Current
Front Desk/Night Auditor / MOD
SHERATON RESORTS
03.2020 - 04.2023
Customer Service Supervisor
BURLINGTON STORES
12.2019 - 11.2021
Senior Partner Advocate - Full ship Charters
ROYAL CARIBBEAN CRUISES INTERNATIONAL
12.2003 - 01.2025
Event Staff Supervisor
American Airlines Arena
12.1999 - 11.2006
Bachelor of Business - MANAGEMENT
University of Phoenix
Associate of Arts - Hospitality MANAGEMENT
University of Phoenix