Andrea Mydell
San Diego,CA
Summary
Experienced Property and Casualty Insurance Claims Specialist successful at managing high caseloads in fast-paced environments. Successful at providing excellent customer service under stressful conditions. Experienced in supervising, coaching and training people to exceed their goals. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering 15 years of experience and willingness to take on any challenge.
Overview
15
15
years of professional experience
Work History
Insurance Claims Specialist Supervisor
GEICO, Government Employees Insurance
03.2021 - Current
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Followed up with customers on unresolved issues.
- Evaluated and settled complex insurance claims in strict timeframes.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
Claims Service Supervisor II
GEICO, Government Employees Insurance
05.2017 - 03.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
Continuing Unit Adjuster
GEICO, Government Employees Insurance
08.2014 - 05.2017
- Examined claims forms and other records to determine insurance coverage.
- Analyzed information gathered by investigations to report findings and recommendations.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Investigated and assessed damage to property and reviewed property damage estimates.
Telephone Representative II
GEICO, Government Employees Insurance
09.2008 - 08.2014
- Delivered single call resolutions and maintained customer satisfaction through quality servicing.
- Minimized escalations by identifying and addressing client needs.
- Enhanced junior team performance through mentoring.
- Troubleshot claims problems, applying advanced understanding of offerings.
Education
Associate of Arts - Social Welfare
Middle Georgia State University
Macon, GABachelor of Science - Public Services
Middle Georgia State University
Macon, GAMBA - Business Management
Wesleyan College
Macon, GASkills
- Claims Investigation
- Technical Proficiency
- Ethical Conduct
- Multitasking Abilities
- Decision Making
- Critical Thinking
- Time Management
- Analytical Skills
- Regulatory Compliance
- Teamwork Abilities
Timeline
Insurance Claims Specialist Supervisor
GEICO, Government Employees Insurance
03.2021 - Current
Claims Service Supervisor II
GEICO, Government Employees Insurance
05.2017 - 03.2021
Continuing Unit Adjuster
GEICO, Government Employees Insurance
08.2014 - 05.2017
Telephone Representative II
GEICO, Government Employees Insurance
09.2008 - 08.2014
Associate of Arts - Social Welfare
Middle Georgia State University
Bachelor of Science - Public Services
Middle Georgia State University
MBA - Business Management
Wesleyan College