Andrea Narcisse
Garland,TX
Summary
Driven Patient Care Technician and Clinical Secretary with a proven track record at Baylor Scott & White, enhancing patient care and administrative efficiency. Expert in medical terminology and HIPAA compliance, with exceptional critical thinking and organizational skills. Achieved significant improvements in patient satisfaction and streamlined healthcare delivery through meticulous documentation and effective communication.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Baylor Scott & White Medical Center -Sunnyvale
02.2012 - 05.2013
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Documented patient information and care activities in electronic health record.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
Clinical Secretary
Baylor Scott & White Heart Hospital
09.2009 - 02.2012
- Enhanced patient experience by efficiently managing appointment scheduling and medical record updates.
- Continuously updated knowledge of medical terminology and coding practices to ensure accurate documentation for billing purposes.
- Ensured accurate documentation, timely updating patients'' files with relevant information.
- Assisted healthcare professionals in providing optimal care to patients, coordinating test results and consultations as needed.
- Expedited insurance claim processing, meticulously verifying patient information for accuracy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
Clinical Secretary
Methodist Charlton Medical Center
03.2001 - 10.2009
- Ensured accurate documentation, timely updating patients'' files with relevant information.
- Facilitated smooth clinic operations, maintaining an organized workspace for clinical staff.
- Increased patient satisfaction rates with attentive service during check-in and check-out processes.
- Collaborated with other departments to resolve issues that impacted overall clinic performance or patient care quality.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
Diploma -
C E Ellison High School
Killeen, TXPatient Care Technology
Cedar Valley College
Lancaster, TXSkills
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
- Complaint Handling
- Complaint resolution
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Paperwork Processing
- Appointment Scheduling
- Documentation
- Administrative Support
- Data Collection
- Technical Support
- Clerical Support
- Filing
- Multi-line phone talent
- Recordkeeping strengths
- Reading Comprehension
- Office equipment proficiency
- Document Control
- Information Security
- Customer Service
- Clinical Documentation
- Office Administration
- Healthcare compliance
- Professional telephone etiquette
- Telephone Customer Support
- Critical thinking abilities
- Medical terminology expertise
- Clinical Support
- Attention to Detail
- Multitasking Abilities
- Organizational Skills
- HIPAA Compliance
- Documentation and Recordkeeping
- Self Motivation
- Scheduling Tests and Procedures
- Medical Records Verification
- Calendar and Appointment Management
- Patient Health Information Access
- Basic Life Support for Health Care Providers (BLS)
- Medical Charting
- Written Communication
Certification
Texas Certified Nursing Assistant
Timeline
Patient Care Technician
Baylor Scott & White Medical Center -Sunnyvale
02.2012 - 05.2013
Clinical Secretary
Baylor Scott & White Heart Hospital
09.2009 - 02.2012
Clinical Secretary
Methodist Charlton Medical Center
03.2001 - 10.2009
Texas Certified Nursing Assistant
Diploma -
C E Ellison High School
Patient Care Technology
Cedar Valley College
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