Andrea Nawrocki
Mesa,AZ
Summary
Enthusiastic and motivated individual passionate about research and data analysis. Team player that works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Pet Planet
07.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants regarding their pet's nutritional needs.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Assistant Lab Manager
ASU-Department Of Psychology, Neuberg Lab
07.2020 - 05.2021
- Served as the assistant to the head lab manager in coordinating training for psychological experiments, assisting in protocol development, monitoring CITI certifications in accordance with IRB rules and regulations, undergraduate research assistant engagement and recruitment.
- Kept laboratory in compliance with applicable guidelines and laws.
- Trained research assistants, scheduled lab hours and assigned projects for 30-person research group.
- Organized psychological research data for graduate research associates and principal investigators.
- Skilled in using the following programs: Qualtrics, Google Sheets, and Microsoft Excel.
Education
Bachelor of Arts - Psychology
Arizona State University
Tempe, AZ05.2021
Skills
- MS Office Proficiency
- Data Entry
- Independent Worker
- Keyboard Entry
- Collaborative Leadership
- Verbal and Written Communication
- Research and Analysis
Timeline
Customer Service Associate
Pet Planet
07.2022 - Current
Assistant Lab Manager
ASU-Department Of Psychology, Neuberg Lab
07.2020 - 05.2021
Bachelor of Arts - Psychology
Arizona State University
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