Myisha Thompson
Topeka,KS
Summary
Dynamic customer service professional with extensive experience at Department of Veteran Affairs and Walgreens, demonstrating excellence in problem-solving and team collaboration.
Overview
18
18
years of professional experience
Work History
Customer Service Associate
Walgreens
12.2022 - Current
- Assisted large volume of customers daily, ensuring high levels of satisfaction and positive interactions.
- Handled customer complaints professionally, achieving satisfactory outcomes and garnering positive feedback.
- Maintained extensive product knowledge to deliver accurate information to customers.
- Answered customer calls promptly, minimizing on-hold wait times.
- Achieved consistently high customer satisfaction through empathy and effective problem-solving.
- Identified upselling opportunities, contributing to increased sales revenue.
- Trained new associates in company policies, fostering a supportive team environment.
- Monitored cash drawers and maintained orderly checkout areas to prioritize customer needs.
Contact Representative
Department of Veteran Affairs
09.2007 - Current
- Adapted communication styles to accommodate client preferences and cultural backgrounds.
- Managed high volume of inbound calls daily while delivering exceptional service.
- Proactively addressed customer needs, enhancing satisfaction through efficient issue resolution.
- Conducted thorough research on complex inquiries, providing informed solutions to unique challenges.
- Collaborated with departments to ensure seamless customer support throughout engagement.
- Demonstrated empathy in sensitive situations, fostering trust between company and clientele.
- Identified operational improvement areas within contact center, implementing changes for better experiences.
- Cross-trained to provide backup support for leadership and respond positively to rapid change.
Education
Undergraduate Certificate - Nutrition
University of Kansas
Lawrence, KS05.2022
Associate of Arts -
Friends University
Wichita, KS05.2001
Skills
- Customer service and support
- Problem-solving and resolution
- Team collaboration
- Product knowledge
- CRM proficiency
- POS system operation
- Refunds and exchanges
- Multi-line phone systems
- Account management
- MS Office proficiency
- Data entry accuracy
- Customer confidentiality
- MS office
Timeline
Customer Service Associate
Walgreens
12.2022 - Current
Contact Representative
Department of Veteran Affairs
09.2007 - Current
Undergraduate Certificate - Nutrition
University of Kansas
Associate of Arts -
Friends University