Summary
Overview
Work History
Education
Skills
Timeline
Generic
Myisha Thompson

Myisha Thompson

Topeka,KS

Summary

Dynamic customer service professional with extensive experience at Department of Veteran Affairs and Walgreens, demonstrating excellence in problem-solving and team collaboration.

Overview

18
18
years of professional experience

Work History

Customer Service Associate

Walgreens
12.2022 - Current
  • Assisted large volume of customers daily, ensuring high levels of satisfaction and positive interactions.
  • Handled customer complaints professionally, achieving satisfactory outcomes and garnering positive feedback.
  • Maintained extensive product knowledge to deliver accurate information to customers.
  • Answered customer calls promptly, minimizing on-hold wait times.
  • Achieved consistently high customer satisfaction through empathy and effective problem-solving.
  • Identified upselling opportunities, contributing to increased sales revenue.
  • Trained new associates in company policies, fostering a supportive team environment.
  • Monitored cash drawers and maintained orderly checkout areas to prioritize customer needs.

Contact Representative

Department of Veteran Affairs
09.2007 - Current
  • Adapted communication styles to accommodate client preferences and cultural backgrounds.
  • Managed high volume of inbound calls daily while delivering exceptional service.
  • Proactively addressed customer needs, enhancing satisfaction through efficient issue resolution.
  • Conducted thorough research on complex inquiries, providing informed solutions to unique challenges.
  • Collaborated with departments to ensure seamless customer support throughout engagement.
  • Demonstrated empathy in sensitive situations, fostering trust between company and clientele.
  • Identified operational improvement areas within contact center, implementing changes for better experiences.
  • Cross-trained to provide backup support for leadership and respond positively to rapid change.

Education

Undergraduate Certificate - Nutrition

University of Kansas
Lawrence, KS
05.2022

Associate of Arts -

Friends University
Wichita, KS
05.2001

Skills

  • Customer service and support
  • Problem-solving and resolution
  • Team collaboration
  • Product knowledge
  • CRM proficiency
  • POS system operation
  • Refunds and exchanges
  • Multi-line phone systems
  • Account management
  • MS Office proficiency
  • Data entry accuracy
  • Customer confidentiality
  • MS office

Timeline

Customer Service Associate

Walgreens
12.2022 - Current

Contact Representative

Department of Veteran Affairs
09.2007 - Current

Undergraduate Certificate - Nutrition

University of Kansas

Associate of Arts -

Friends University

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