ADEBISI ADENOLA
Houston,TX
Summary
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service role where education and experience will add immediate value to an organization.
Overview
15
15
years of professional experience
Work History
CUSTOMER SERVICE REP/ STYLIST ASSOCIATE
FASO HAIR BRAIDING
05.2020 - 06.2023
- Receiving phone call from over 30 customers, processing booking rescheduling and cancellation of appointments using booking app daily.
- Assisting other beauticians in making sure customers are satisfied with service render which helps increase of sales.
- Handled customer inquiries and suggestions courteously and professionally
- Answered constant flow of customer calls with minimal wait times
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered customer telephone calls promptly to avoid on-hold wait times
CUSTOMER CARE REP/ FRONT DESK RECEPTIONIST
CUSTOMERS SERVICE, BIGT SHIRT DESIGN
04.2018 - 07.2020
- Assisted call-in customers with questions and orders.
- Attend to customers and assist with brand identity
- Communicate with client to understand their vision
- Help with screen printing responsibilities, including preparing artwork for printing, and ensuring image turns out as designed.
- Logged calls information and solutions provided into internal database.
- Navigated multiple computer systems and applications to find information.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
CUSTOMER SERVICE/ KITCHEN PORTER
NELSON SOUL FOOD
10.2017 - 04.2018
- Greet customers, assisting them with their orders
- Associates with customers also handle any complaints about their orders, helping to provide solutions when applicable
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
- Cleaned and organized kitchen stations to promote team efficiency.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Assist cooks with basic food preparation and ensure that kitchens are clean and orderly when needed.
RECONCILIATION OFFICER/ TAX CONSULTANT
OGUN STATE INTERNAL REVENUE SERVICE
10.2011 - 10.2017
- Interviewed clients to obtain additional information on taxable income, deductible expenses and allowances.
- Furnished taxpayers with sufficient information and advice to facilitate correct tax form completion.
- Checked data input and verified totals on forms prepared by others to detect errors in arithmetic, data entry or procedures.
- Used appropriate adjustments, deductions and credits to keep client's taxes to minimum.
- Utilized tax software to prepare returns and meet deadlines.
- Responded to inquiries from IRS and other tax authorities.
- Collaborated with clients to answer questions and provide advice on tax matters.
TAX CONSULTANT/CUSTOMER SERVICE REPRESENTATIVE
AKWA IBOM STATE INTERNAL SERVICE/ICMA SERVICES
01.2011 - 09.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Review taxpayer accounts, and conduct audits on-site, by correspondence, or by summoning taxpayers to office.
- Capturing taxpayers’ payroll and tax remitted for the Government into the system for the purpose of audit
- Participated in meetings and training sessions to stay informed about product updates and changes.
SECRETARY/UNDERWRITER
ROYAL EXCHANGE GENERAL INSURANCE COMPANY
04.2008 - 09.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Made approval and denial recommendations by determining accurate risk levels.
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
Education
Bachelor of Science - ACCOUNTING
UNIVERSITY OF EKITI STATE
EKITI STATE, NIGERIA10.2010
HIGH SCHOOL DIPLOMA - COMMERCE
OJOTA SECONDARY SCHOOL
LAGOS, NIGERIA.05.1999
Skills
- Administrative and Office Support
- Customer Relationship Management
- Technical Support
- Microsoft Office
- Critical Thinking/Active Listening
- Documentation
- Spreadsheets
- Proofreading
- Computer Proficiency
- Problem-Solving Ability
- Customer service support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CUSTOMER SERVICE REP/ STYLIST ASSOCIATE
FASO HAIR BRAIDING
05.2020 - 06.2023
CUSTOMER CARE REP/ FRONT DESK RECEPTIONIST
CUSTOMERS SERVICE, BIGT SHIRT DESIGN
04.2018 - 07.2020
CUSTOMER SERVICE/ KITCHEN PORTER
NELSON SOUL FOOD
10.2017 - 04.2018
RECONCILIATION OFFICER/ TAX CONSULTANT
OGUN STATE INTERNAL REVENUE SERVICE
10.2011 - 10.2017
TAX CONSULTANT/CUSTOMER SERVICE REPRESENTATIVE
AKWA IBOM STATE INTERNAL SERVICE/ICMA SERVICES
01.2011 - 09.2011
SECRETARY/UNDERWRITER
ROYAL EXCHANGE GENERAL INSURANCE COMPANY
04.2008 - 09.2010
Bachelor of Science - ACCOUNTING
UNIVERSITY OF EKITI STATE
HIGH SCHOOL DIPLOMA - COMMERCE
OJOTA SECONDARY SCHOOL
READING, ORGANIZING, TRAVELLING AND LISTENING TO MUSIC
Reading, organizing while listening to music makes me feel refreshed. I love adventure that is one of the reason i enjoyed travelling.
READING, ORGANIZING, TRAVELLING AND LISTENING TO MUSIC
Reading, organizing while listening to music makes me feel refreshed. I love adventure that is one of the reason i enjoyed travelling.