Tania Osbourne
Port Saint Lucie
Summary
Dynamic manager with a proven track record at Tania Hair Braiding, excelling in team leadership and customer service. Enhanced operational efficiency through effective scheduling and staff training, resulting in improved customer satisfaction. Skilled in complex problem-solving and project planning, fostering a collaborative environment that drives success.
Overview
10
10
years of professional experience
Work History
Manager
Tania Hair Braiding
06.2015 - 11.2025
- Supervised daily operations to ensure high-quality hair braiding services and customer satisfaction.
- Trained and mentored staff on advanced braiding techniques and customer service standards.
- Developed efficient scheduling processes to optimize staff availability and reduce wait times.
- Conducted performance evaluations to identify strengths and areas for improvement among team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer Service Representative
MnT Designer
02.2019 - 10.2024
- Assisted customers with inquiries, ensuring timely and accurate responses.
- Managed customer complaints, providing effective solutions to enhance satisfaction.
- Processed orders and returns efficiently, maintaining accurate records in system.
- Collaborated with team members to streamline communication and improve service delivery.
- Developed product knowledge to better assist customers with informed recommendations.
Education
High School Diploma -
Donald Quarrie High School
Kingston, JA WISkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
- Cross-functional teamwork
- Project planning
Timeline
Customer Service Representative
MnT Designer
02.2019 - 10.2024
Manager
Tania Hair Braiding
06.2015 - 11.2025
High School Diploma -
Donald Quarrie High School