Phoebe DiDonato
Lindenhurst,NY
Summary
Driven professional with extensive experience in customer service and support, notably at Stop and Shop Supermarket and Giuntas Meat Farms. Excelled in analytical thinking and customer engagement, significantly enhancing customer satisfaction and loyalty. Demonstrated proficiency in handling high-volume transactions with superior accuracy and efficiency. Skilled in multitasking and maintaining composure under pressure, contributing to a positive and results-driven team environment.
Overview
2
2
years of professional experience
Work History
Customer Service Desk Associate
Stop and Shop Supermarket
07.2024 - Current
- Managed high levels of call flow and responded to technical support needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
Cashier
Stop & Shop
06.2024 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Bookkeeper
Giuntas Meat Farms
06.2023 - 06.2024
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Assisted customers with returns, refunds and resolving transaction issues.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Provided exceptional customer service to drive satisfaction.
- Provided outstanding customer service.
Cashier
Giuntas Meat Farms
10.2022 - 06.2024
- Greeted customers at checkout and helped customers.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Lindenhurst Senior High School
Lindenhurst, NY06.2024
Skills
- Customer service and support
- Excellent customer service
- Customer service support
- Customer Service and Engagement
- Basic Math
- Analytical and Critical Thinking
- Verbal Communication
- Analytical Thinking
- Calm Under Pressure
- Public Speaking
- Multitasking Abilities
- Customer Assistance
Timeline
Customer Service Desk Associate
Stop and Shop Supermarket
07.2024 - Current
Cashier
Stop & Shop
06.2024 - Current
Bookkeeper
Giuntas Meat Farms
06.2023 - 06.2024
Cashier
Giuntas Meat Farms
10.2022 - 06.2024
High School Diploma -
Lindenhurst Senior High School
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