Elena McCauley
Troy,NY
Summary
Adept at enhancing customer experiences and streamlining service operations, I leveraged GPS technology at Rensselaer County Dept of Aging to improve route efficiency. My background in customer service, combined with exceptional problem-solving and communication skills, consistently fosters team collaboration and customer satisfaction. Skilled in multitasking and adaptability, I excel in fast-paced environments, driving service excellence across roles.
Overview
12
12
years of professional experience
Work History
Customer Service Desk Associate
Price Chopper Market 32
Brunswick,NY
11.2023 - Current
- Trained new associates in company policies and procedures, ensuring consistent quality of customer care.
- Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
- Reduced wait times by efficiently directing calls to appropriate departments for faster resolution.
- Contributed to the development of training materials designed to enhance service desk associate knowledge and expertise.
- Demonstrated excellent multitasking skills by juggling multiple tasks simultaneously while maintaining attention to detail and accuracy.
- Developed rapport with customers through genuine care for their needs, fostering loyalty within the client base.
Motor Vehicle Operator
Rensselaer County Dept of Aging
Troy,Ny
03.2015 - Current
- Implemented GPS technology for more precise navigation, saving time on daily routes.
- Improved customer satisfaction by providing timely and efficient transportation services.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Operated different types of vehicles and equipment in varied terrain and conditions.
- Increased reliability through proactive communication with clients regarding any schedule changes or delays.
- Adhered to all traffic laws and regulations, promoting safe driving practices among team members.
- Upheld a clean driving record by following all safety guidelines while operating vehicles.
Cleaner
Rensselaer County Courhouse
Troy,NY
12.2012 - 03.2015
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Food Service Worker
Van Rensselaer Manor
Troy,NY
06.2012 - 12.2012
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Education
GED -
Access Center
Troy,NY09.2004
Skills
- Active Learning
- Navigation/ GPS skills
- Customer Focus
- Complaint Handling
- Customer Service
- Service support
- Time Management
- Problem-Solving
- Attention to Detail
- Multitasking
- Excellent Communication
- Understanding Customer Needs
- Customer service excellence
- Organizational Skills
- Team Collaboration
- Effective Communication
- Adaptability and Flexibility
- Money handling abilities
Timeline
Customer Service Desk Associate
Price Chopper Market 32
11.2023 - Current
Motor Vehicle Operator
Rensselaer County Dept of Aging
03.2015 - Current
Cleaner
Rensselaer County Courhouse
12.2012 - 03.2015
Food Service Worker
Van Rensselaer Manor
06.2012 - 12.2012
GED -
Access Center