Sharon H. Miller
Joppa,MD
Summary
Results-driven customer service associate skilled in active listening, problem-solving, and effective communication. Committed to enhancing client satisfaction and operational efficiency through collaboration and feedback implementation.
Dynamic professional with over 15 years in customer service and real estate. Proven ability to build strong client relationships, streamline processes, and enhance service quality. Seeking to leverage skills in communication and teamwork to drive positive outcomes.
Customer service professional with solid foundation in client relations and problem resolution. Proficiency in addressing customer needs and enhancing their experience through efficient service. Known for collaborative teamwork and flexibility in dynamic situations, ensuring consistent and reliable support.
Diligent [Desired Position] with proven track record in resolving customer inquiries and ensuring satisfaction. Leveraged effective communication and problem-solving abilities to address and resolve issues efficiently. Demonstrated reliability and adaptability in fast-paced environments, ensuring seamless service delivery.
Overview
2027
2027
years of professional experience
Work History
Customer Service Desk Associate
The Home Depoe
05.2020 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new associates on customer interaction protocols and operational procedures.
- Collaborated with team members to enhance store layout for improved product accessibility.
- Implemented feedback mechanisms to gather customer insights and improve service quality.
Real Estate Agent
Prudenial Bob Yost Homesales Services
05.2008 - 09.2019
- Developed tailored marketing strategies to attract potential buyers and enhance property visibility.
- Conducted thorough property valuations and market analyses to determine competitive pricing strategies.
- Facilitated negotiations between buyers and sellers to achieve favorable transaction terms.
- Cultivated strong relationships with clients, providing exceptional service throughout the buying process.
- Coordinated open houses and private showings, showcasing properties effectively to prospective buyers.
- Analyzed sales data and market trends to inform strategic decision-making for future listings and promotions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Communicated with clients to understand property needs and preferences.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
Personal Assistant
Maryland State Goverment
01.2018 - 01.2019
- Coordinated schedules and appointments for senior officials, ensuring efficient time management.
- Managed correspondence and communications, maintaining professionalism and confidentiality in all interactions.
- Developed and maintained filing systems, improving document retrieval efficiency by 30%.
- Assisted with event planning and logistics, facilitating smooth execution of departmental initiatives.
- Coordinated schedules and logistics for committee meetings, ensuring efficient use of time and resources.
- Engaged with constituents to address inquiries, gather feedback, and enhance community relations.
- Maintained updated databases of pertinent contacts within government agencies, non-profit organizations, private sector entities, and media outlets for effective networking opportunities.
Teller
Allfirst Bank
2006 - 2008
- Processed customer transactions efficiently and accurately, ensuring compliance with bank policies.
- Assisted customers with account inquiries, providing exceptional service and problem resolution.
- Maintained cash drawer accuracy through diligent tracking of deposits and withdrawals.
- Collaborated with team members to streamline transaction processes, enhancing overall efficiency.
- Educated customers on banking products and services, promoting financial literacy and engagement.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Participated in branch initiatives aimed at improving customer satisfaction and operational workflows.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
New Home Sales Assistant
J.A Myers Homes
08.2000 - 04.2006
- Assisted customers with home selection process, ensuring a positive buying experience.
- Managed scheduling of appointments for home tours and consultations efficiently.
- Provided support in preparing sales presentations and marketing materials for new homes.
- Maintained inventory of promotional materials, ensuring availability for events and showings.
- Collaborated with sales team to streamline communication between builders and clients.
- Responded to customer inquiries promptly, enhancing client satisfaction and engagement.
- Organized community outreach events to promote new developments effectively.
- Updated and maintained CRM database with client interactions and feedback consistently.
- Organized open houses and other events to showcase available properties and generate leads.
- Enhanced customer satisfaction by providing personalized home tours and addressing specific needs.
- Managed contract documentation, ensuring all necessary paperwork was completed accurately and on time.
- Strengthened client relationships with timely follow-ups, resulting in increased referrals and repeat business.
- Developed strong rapport with clients through active listening skills and genuine interest in their needs and preferences.
- Supported sales team by preparing presentations for prospective clients outlining key features of available homes.
- Efficiently managed multiple priorities while maintaining attention to detail in a fast-paced environment.
- Facilitated communication between clients, builders, and other stakeholders throughout the home buying process.
- Increased sales performance through consistent monitoring of inventory levels and adjusting pricing strategies accordingly.
- Assisted in the creation of visually appealing model homes that effectively showcased features and design possibilities to potential buyers.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve selling techniques furthering growth as a New Home Sales Assistant.
Sales Associate
S & A Homes
2005 - 2006
- Assisted customers in selecting homes, ensuring alignment with preferences and budget.
- Processed transactions accurately using point-of-sale systems to enhance customer satisfaction.
- Maintained up-to-date knowledge of market trends and product offerings to provide informed recommendations.
- Collaborated with team members to create engaging displays that showcased available properties effectively.
- Developed strong relationships with clients through consistent follow-up and personalized service.
- Participated in training sessions, enhancing product knowledge and sales techniques for improved performance.
- Resolved customer inquiries promptly, fostering a positive shopping experience and loyalty to the brand.
- Organized open house events, promoting listings through social media channels to increase visibility and interest.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Education
Associate of Science - Political Science And Government
CCBC
Catonsville, MD06-2017
High School Diploma -
Landsdown High School
Landsdown Md05-1974
Associate of Science - General Studys
CCBC
Catonsville, MD06-2016
Master of Arts - Real Estate Certificate
Institute of Real Estate Study's
Camp Hill, PA09-1994
Skills
- Active learning
- Call center experience
- Customer focus
- Complaint handling
- Customer service
- Active listening
- Verbal and written communication
- Decision-making
Timeline
Customer Service Desk Associate
The Home Depoe
05.2020 - Current
Personal Assistant
Maryland State Goverment
01.2018 - 01.2019
Real Estate Agent
Prudenial Bob Yost Homesales Services
05.2008 - 09.2019
New Home Sales Assistant
J.A Myers Homes
08.2000 - 04.2006
Teller
Allfirst Bank
2006 - 2008
Sales Associate
S & A Homes
2005 - 2006
Associate of Science - Political Science And Government
CCBC
High School Diploma -
Landsdown High School
Associate of Science - General Studys
CCBC
Master of Arts - Real Estate Certificate
Institute of Real Estate Study's